How Does a Customer Associated with Its Partner in Reseller Model Request Disassociation?

Precautions

1. Only three disassociation requests can be initiated by a customer within a three-month period.
2. If the account of a customer has orders waiting to be paid by the partner, they need to cancel the orders or contact the partner to pay the orders before disassociating from the partner.
3. For customers associated with a partner in the Reseller model, they cannot apply to disassociate from the partner if they are in one of the following conditions:
   • If the account of a customer is an enterprise master account, and the account is associated with independent accounting members, the customer needs to disassociate from all independent accounting members before disassociating from the partner.
   • A customer's account is in arrears. The customer needs to contact the partner to increase the credit limit to write off the arrears before disassociating from the partner.
   • A customer has valid RIs or a partner support plan. In this case, the customer needs to unsubscribe from the RIs or the partner support plan before disassociating from the partner.
   • The customer has not set the currency. To disassociate from a partner, the customer needs to go to the account center and set a currency first.
   • A customer has an effective special commerce contract. In this case, the customer needs to contact the partner offline to handle it before applying for canceling the association relationship.

Procedure

1. The My Partner page is displayed.
2. Initiate a disassociation request.

   Click More Operations > Disassociate at the bottom of the page.

   

3. Verify your account and confirm the disassociation.
   • If the account passes the check, select I understand the preceding statement and confirm to disassociate from the partner account, and click Disassociate.

     

   • If the account fails the check, handle the failed items as prompted. Then check the account again.

4. Obtain the verification code, enter it, and click OK.
   • If there is only an email address linked to your account, click Send Code.
   • If there is only a mobile number linked to your account, click Send Code.
   • If both a mobile number and an email address are linked to your account, you have to choose either email or mobile number to receive the verification code, and then click Send Code.

   

5. Specify the reason.

   Select the reason for disassociating from the partner and click Submit.

   

6. Verify that the disassociation request has been submitted successfully.

   The system displays a message indicating that the request for disassociating from the partner has been submitted successfully. After your partner completes the processing, you will be notified of the processing result.

   

Handling a Disassociation Request Initiated by a Partner

1. Access My Account > My Partner and click process.

   

2. Verify you account.
   • If the account passes the check, read the precautions carefully.
   • If the account fails the check, handle the failed items as prompted. Then check the account again.

     If you do not agree to the disassociation, you can go to the next step even if the account fails the check.

3. Confirm whether to agree to the disassociation.
   • Agree to the disassociation.

     Select I understand the preceding statement and confirm to disassociate from the partner account and click Agree.

     

   • Disagree with the disassociation.

     Click Reject.

     

4. Obtain the verification code, enter it, and click OK.
   • Agree to the disassociation.
     • If there is only an email address linked to your account, click Send Code.
     • If there is only a mobile number linked to your account, click Send Code.
     • If both a mobile number and an email address are linked to your account, you have to choose either email or mobile number to receive the verification code, and then click Send Code.

   

   • Reject the disassociation application.
     • If there is only an email address linked to your account, click Send Code.
     • If there is only a mobile number linked to your account, click Send Code.
     • If both a mobile number and an email address are linked to your account, you have to choose either email or mobile number to receive the verification code, and then click Send Code.

   

5. Verify that the disassociation request has been handled.
   • The system displays a message indicating that you have been successfully disassociated from the partner.

     

   • The system displays a message indicating that you have rejected the disassociation request submitted by the partner.

     

Other Operations

• Viewing operation logs

  Access My Partner > Partner Information and click More Operations > Operation Log. On the displayed page, you can view the logs of association and disassociation operations.