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User Guide
- Overview
- Signing Up for a HUAWEI ID and Enabling Huawei Cloud Services
- Logging In to Huawei Cloud
- Real-Name Authentication
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HUAWEI ID Information Management
- Resetting the Password
- Viewing Basic Information
- Changing the Tenant Name
- Setting the Account Type
- Changing the Qualification Name and Tax Identification Number
- Binding or Changing the Service Mobile Number
- Changing the Service Email Address
- Modifying the Contact Information
- Modifying the Tenant Information
- Setting Preferences
- Disabling Huawei Cloud Services (For HUAWEI ID Users Only)
- Partner
- My Master Account
- Auditing
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FAQs
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Basic Information (for HUAWEI ID)
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Basic Concepts
- What Is a HUAWEI ID? Can I Change My Login ID?
- What Is a Huawei Cloud Tenant?
- What Is the Huawei Cloud Tenant Name?
- What Is a Security Phone Number and Security Email?
- Why Is There a Service Email Address Displayed in the Huawei Cloud Tenant Information Area?
- Why a Message Is Displayed Indicating that My HUAWEI ID and Huawei Cloud Account Have Different Mobile Numbers?
- How Do I Modify the Email Address of My HUAWEI ID?
- How Do I Bind or Modify the Mobile Number of My HUAWEI ID?
- How Can I Modify Information about My Enterprise Account?
- In What Circumstances Will Huawei Cloud Services Be Restricted?
- In What Circumstances Will Huawei Cloud Services Be Frozen?
- How Do I Complete HUAWEI ID Information?
- Can I Purchase and Use Huawei Cloud Services Without Adding a Credit Card?
- What Should I Do If I Failed to Change the Phone Number Linked to My HUAWEI ID?
- What Are the Parameters and How Can I Use Them in the Account Center?
- How Do I Hand Over an Account If An Enterprise Employee Has Been Transferred or Has Resigned?
- What Materials Are Required If I Want to Change My Account Details?
- Registration
- Login
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Service Closing and Disabling
- Can I Disable Huawei Cloud Services?
- What Is the Difference Between Closing and Disabling Huawei Cloud Services?
- Why Can't I Disable Huawei Cloud Services Immediately?
- What Is a Retention Period?
- Can I Restore Huawei Cloud Services After Closing Them?
- Why Does the Deletion of Huawei Cloud Services Fail?
- I Have Multiple HUAWEI IDs and Have Used Them to Enable Huawei Cloud Services. If I Delete One of the HUAWEI IDs, Can I Continue Using Other Ones?
- Why Can I Still Log In After Disabling Huawei Cloud Services?
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Basic Concepts
- Real-Name Authentication
- Others
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Basic Information (for HUAWEI ID)
Show all
How Does a Customer Associated with Its Partner in Reseller Model Request Disassociation?
A customer associated with a partner in the Reseller model can request disassociation in account center.
- Only one disassociation request can be initiated by a customer within a 3 month period.
- If the account of a customer has orders waiting to be paid by the partner, they need to cancel the orders or contact the partner to pay the orders before disassociating from the partner.
- For customers associated with a partner in the Reseller model, they cannot apply to disassociate from the partner if they are in one of the following conditions:
- If the account of a customer is an enterprise master account, and the account is associated with independent accounting members, the customer needs to disassociate from all independent accounting members before disassociating from the partner.
- A customer's account is in arrears. The customer needs to contact the partner to increase the credit limit to write off the arrears before disassociating from the partner.
- A customer has valid RIs or a partner support plan. In this case, the customer needs to unsubscribe from the RIs or the partner support plan before disassociating from the partner.
- The customer has not set the currency. To disassociate from a partner, the customer needs to go to the account center and set a currency first.
- A customer has an effective special commerce contract. In this case, the customer needs to contact the partner offline to handle it before applying for canceling the association relationship.
Procedure
- The My Partner page is displayed.
- Click More Operations > Disassociate at the bottom of the page.
NOTE:
You can also click Operation Log to view the operation records of the association between you and the partner.
- If the account passes the check, select I understand the preceding statement and confirm to disassociate from the partner account, and click Disassociate.
NOTE:
If the account fails the check, handle the failed items as prompted. Then check the account again.
- Enter the text message verification code and click OK.
The system displays a message indicating that the application for canceling the association with the partner has been submitted. After your partner completes the processing, you will be notified of the processing result at the first time. Please wait.
Other Operations
Customers can lick Process in the upper part of the My Partner page to process the disassociation request initiated by the partner.
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