How Do I Hand Over an Account If An Enterprise Employee Has Been Transferred or Has Resigned?

If an employee in your enterprise has been transferred to another position or has resigned, they must do the following to hand over the account:

1. Change the phone number and email address linked to the HUAWEI ID to those of the new account owner.
2. If the employee used their own account to enable Huawei Cloud for the enterprise and wants to retain their account, they can submit a service ticket to contact Huawei Cloud after-sales service personnel to disassociate the HUAWEI ID from the Huawei Cloud account. After they have received the notification of having successfully disassociated their account, they need to reset the password. Then, they can use the Huawei Cloud account to log in and change the bound mobile number and email address to those of the new account owner.
3. Check that the following information has been changed successfully: recipient information (name, email address, and phone number), service phone number and service email address, login phone number and email address, security phone number and security email address, and admin phone number. For details, see What Are the Parameters and How Can I Use Them in the Account Center?
4. Provide the Huawei Cloud account name and password for the new account owner and remind the account owner to change the password.
5. If an authenticator (virtual MFA) of the employee is linked to the HUAWEI ID, go to the Huawei account center and choose Account & security > Security verification > Authenticator to unlink the authenticator and then link an authenticator of the new account owner.
6. If a third-party account (such as a Google Account) of the employee is linked to the HUAWEI ID, go to the Huawei account center and choose Account & security > Login methods > Third-party accounts to unlink the third-party account.
7. If an IAM user is used by the employee, delete the IAM user or change the password of the IAM user.
8. If the employee has access keys (AK/SK), change them. For details, see Managing Access Keys for an IAM User.
9. If the employee has the usernames, passwords, access keys (AK/SK), and virtual MFA devices of other cloud services used by your enterprise, change the information by referring to the user guide of the corresponding cloud services.

If the employee has resigned but did not hand over their tasks, submit a service ticket to contact Huawei Cloud after-sales service personnel.