Help Center/ My Account/ User Guide/ HUAWEI ID Information Management/ Disabling Huawei Cloud Services (For HUAWEI ID Users Only)/ Disabling Huawei Cloud Services
Updated on 2024-11-25 GMT+08:00
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Disabling Huawei Cloud Services

You can disable Huawei Cloud services on the Basic Information page. Close Huawei Cloud services before you disable them. After you close the services, your data in Huawei Cloud will be deleted and cannot be recovered.

This section provides guidance on how to disable Huawei Cloud services. If you want to delete your Huawei ID, go to HUAWEI ID website after disabling Huawei Cloud services.

Closing Huawei Cloud Services

  1. Go to the Basic Information page.
  2. Expand the Disable Huawei Cloud Services area in the lower part of the page, and click Close Huawei Cloud Services.

    The Close Huawei Cloud Services page is displayed.

  3. Read the Terms and Conditions on Disabling of Huawei Cloud Services and confirm your acceptance of the terms. Then select a reason for closing Huawei Cloud services.

  4. Click Next.
  5. Click Send Code, and enter the received verification code.
  6. Click OK.

    The system automatically checks your account, financial status, orders, and resources, and displays the check results.

    If you have already performed the account check but did not close Huawei Cloud services, click View Last Check Result on the Basic Information page. Then the system displays the check result.

  7. Click Proceed to Close.

    The system displays a message indicating that Huawei Cloud services are closed successfully.
    • During the retention period, Huawei Cloud services will be frozen, but you can still log in to Huawei Cloud and view your service data and historical transactions.
    • Your Huawei Cloud services will be automatically disabled after 90 days of closing them. You can go to the My Account after 24 hours, and disable the services immediately (see Disabling Huawei Cloud Services).
    • If you need to use Huawei Cloud services again, go to My Account 24 hours later after closing Huawei Cloud services and click Restore Huawei Cloud Services on the Basic Information page.

Disabling Huawei Cloud Services

  1. Go to the Basic Information page.
  2. Click Disable Huawei Cloud Services in the lower part of the page.

  3. Click Send Code, and enter the received verification code.
  4. Click OK.
  5. The system displays the service check result. Select I understand that all data will be automatically deleted and can no longer be accessed after Huawei Cloud services are disabled.

  6. Click OK.

    The system displays a message indicating that Huawei Cloud services are disabled successfully.