What Can I Do If I Cannot Receive a Verification Code?

You need to enter a verification code when you bind or change the mobile number or email address or reset the password. If you cannot receive a verification code, perform the following operations.

Cannot Receive the SMS Verification Code?

• Check whether the mobile number is correct. If it is incorrect, go to the Basic Information page of My Account, click Manage next to HUAWEI ID Information, and then change the mobile number in Huawei account center.
• Check whether your mobile phone is suspended. Credits added to a mobile phone generally take effect within 24 hours. Use another mobile phone or try again after 24 hours.
• Check whether the SMS message is blocked. If this happens, disable SMS message blocking on your mobile phone.
• SMS messages may be lost due to poor network conditions. In this case, send a verification code again or try again later. Alternatively, install the SIM card to another phone and try again.
• Clear the browser cache or use another browser, and then try again.

If you cannot receive a verification code after you perform the preceding operations, try email verification.

If both your mobile phone and email address cannot receive a verification code, contact customer service.

Cannot Receive the Email Verification Code?

• Check whether the email address is correct. If it is incorrect, go to the Basic Information page of My Account, click Manage next to HUAWEI ID Information, and then change the email address in Huawei account center.
• Check whether the email account is normal and check the junk folder.
• Add no_reply@info.huaweicloud.com to the whitelist of your email account.
• Mails may be lost due to poor network conditions. In this case, send a verification code again or try again later.
• Clear the browser cache or use another browser, and then try again.

If you cannot receive a verification code after you perform the preceding operations, try mobile number verification.

If both your mobile phone and email address cannot receive a verification code, contact customer service.