Help Center/ My Account/ FAQs/ Basic Information (for HUAWEI ID)/ Basic Concepts/ What Materials Should I Provide to Restore My HUAWEI ID?
Updated on 2026-01-23 GMT+08:00
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What Materials Should I Provide to Restore My HUAWEI ID?

If the phone number or email address registered with Huawei Cloud is unavailable, you can provide required materials to Huawei Cloud after-sales service personnel to restore your account. However, providing these materials does not guarantee that Huawei Cloud will necessarily approve your request. If Huawei Cloud personnel, after careful consideration, believe that the provided materials are not sufficient to prove your right to manage the account, you will be required to provide additional materials as per their instructions. Thank you for your support and understanding.

Customer Type

Scenario

Sub-scenario

Account Type

Required Materials

Request Method

Direct sales customers

Real-name authentication completed

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Individual account
  1. Real-name authentication certificate
  2. The last 3 transaction records (invoices, payments, or bank transfers)
  3. Credit card details (card holder's certificate and front side of the card) if a card has been added

Service ticket

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Enterprise account
  1. Real-name authentication certificate
  2. Authorization letter (template)

    The authorization letter must be stamped with the official seal of the enterprise and signed. If both requirements cannot be met, the authorization letter of Chinese enterprises must be stamped with the official seal, and that of enterprises outside China must be signed.

  3. The last 3 transaction records (invoices, payments, or bank transfers)
  4. Credit card details (card holder's certificate and front side of the card) if a card has been added

Service ticket

Real-name authentication not completed

A card has been added.

Individual account
  1. The credit card holder's certificate, which must be the same as that used for the real-name authentication
  2. Front of the credit card (The first 6 digits and last 4 digits of the card number, the name of the issuing bank, and the name of the card holder must be clear. Hide the remaining digits of the card number.)
  3. Huawei Cloud consumption proof for the last 3 consecutive months (credit card bill details, invoices, or historical bills). If the consumption duration is less than 3 months, provide the consumption proof of the actual consumption duration.

Service ticket

Enterprise account

Materials mentioned above and an authorization letter (template)

The authorization letter must be stamped with the official seal of the enterprise and signed. If both requirements cannot be met, the authorization letter of Chinese enterprises must be stamped with the official seal, and that of enterprises outside China must be signed.

Service ticket

No card has been added but actual payments have been made.

(only for enterprise accounts)

Enterprise account
  1. Payment bank account's enterprise certificate
  2. Payment bank account name (enterprise name) and opening bank account number

  3. Bank transfer proof for the last 3 consecutive months. If the consumption duration is less than 3 months, provide the bank transfer proof of the actual consumption duration.
  4. Authorization letter (template)

    The authorization letter must be stamped with the official seal of the enterprise and signed. If both requirements cannot be met, the authorization letter of Chinese enterprises must be stamped with the official seal, and that of enterprises outside China must be signed.

    NOTE:

    If you encounter difficulties in providing all the required identity materials, use your company email to contact your Huawei Cloud account manager for assistance.

Service ticket

No card has been added and no actual payments have been made.

(different materials required for individual and enterprise accounts)

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  1. Mobile number (optional if not specified during registration)
  2. Email address
  3. Individual account: Name and contact address
  4. Enterprise account: enterprise name and contact address

The contact address includes the address line, city, province/city/autonomous region, postal code, and country/region.

Service ticket

Resellers

Real-name authentication completed

/

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  1. Real-name authentication certificate
  2. Email used to prove that the partner agreed
  3. Authorization letter (template)

    The authorization letter must be stamped with the official seal of the enterprise and signed. If both requirements cannot be met, the authorization letter of Chinese enterprises must be stamped with the official seal, and that of enterprises outside China must be signed.

Service ticket

Real-name authentication not completed

/

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  1. Phone number
  2. Email address
  3. Individual account: Name and contact address
  4. Enterprise account: enterprise name and contact address
  5. Name and date of the latest enabled cloud service (If no cloud service is enabled, leave this field empty.)
  6. Email used to prove that the partner agreed
  7. Authorization letter (template)

    The authorization letter must be stamped with the official seal of the enterprise and signed. If both requirements cannot be met, the authorization letter of Chinese enterprises must be stamped with the official seal, and that of enterprises outside China must be signed.

Service ticket

Huawei Cloud partners

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  1. Partner authorization letter and partner certificate materials (same requirements for common customers)
  2. Consumption proof, invoices, bills, and payment records

Service ticket
Parent topic: Basic Concepts