What Should I Do If I Failed to Change the Phone Number Linked to My HUAWEI ID for Huawei Cloud Services?

When you change the phone number linked to your HUAWEI ID, a message shown in the following figure is displayed, indicating that the new phone number has been linked to another account.

If you still want to manage Huawei Cloud services with this phone number, follow these steps:

1. Use your HUAWEI ID to submit a service ticket to disassociate the HUAWEI ID from the Huawei Cloud account.
   • If you have multiple HUAWEI IDs linked to the same enterprise and associated with each other as master and member accounts, use the master account to submit a service ticket (providing a list of all associated member accounts). Otherwise, each account needs to log in separately and submit a service ticket.
   • If Huawei Cloud detects any security risks in your account, you may be required to provide additional materials to prove that you are the account owner.

2. Wait until the Huawei Cloud personnel disassociate the HUAWEI ID from the Huawei Cloud account.
3. After receiving the successful disassociation notification, reset the Huawei Cloud account password. Then, use the Huawei Cloud account to log in.

   

4. In the Huawei Cloud account center, change the mobile number. After the change is successful, log out of the Huawei Cloud account.
5. Use the HUAWEI ID to log in to the Huawei account center. If you no longer need this HUAWEI ID, click Delete account to delete it, and then log out.

   

6. Use the Huawei Cloud account to log in again, click Upgrade Now, and follow the prompts to upgrade the account.