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Help Center/ My Account/ FAQs/ Basic Information (for HUAWEI ID)/ Basic Concepts/ What Should I Do If I Failed to Change the Phone Number Linked to My HUAWEI ID?

What Should I Do If I Failed to Change the Phone Number Linked to My HUAWEI ID?

Updated on 2025-02-25 GMT+08:00

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When you intend to change the phone number linked to your HUAWEI ID, a message shown in the following figure is displayed, indicating that the phone number has been linked to another account.

To change the phone number, perform the following steps:

Use your HUAWEI ID to submit a service ticket to apply for a disassociation between the HUAWEI ID and Huawei Cloud account.
- If your account is an enterprise master account or one of the enterprise member accounts and these enterprise accounts have been registered with the same enterprise name, the master account can submit a service ticket to apply for the disassociation on behalf of the member accounts (with a list of all associated member accounts provided). Otherwise, each account needs to submit a service ticket by themselves.
- If any account security risks are detected, you may be required to provide more materials to prove that you are the account owner.
Wait until the Huawei Cloud personnel disassociate the HUAWEI ID from the Huawei Cloud account.
After receiving the successful disassociation notification, reset the Huawei Cloud account password. Then, use the Huawei Cloud account to log in.
In the Huawei Cloud account center, change the mobile number. After the change is successful, log out of the Huawei Cloud account.
Use the HUAWEI ID to log in to the Huawei account center, delete the account if you no longer need it, and log out.
Use the Huawei Cloud account to log in again and follow the prompts to upgrade the account.