In What Circumstances Will Huawei Cloud Services Be Restricted?

Huawei Cloud services will be restricted to use in any of the following circumstances:

• The use has violated relevant laws and regulations, purchased pay-per-use resources but not paid for them, sent junk emails, or suffered from DDoS attacks that caused losses to Huawei Cloud. Submit a service ticket for handling.
• You have failed real-name authentication but attempted to purchase or use cloud services provided in Chinese mainland.
• The account balance is insufficient.
• You have become a partner, such as a reseller.
• The account has security risks and cannot purchase pay-per-use resources.
  

  To restore your account, go to the Create Service Ticket page, choose User Account > Account Freezing/Suspension, and submit a service ticket.

  If a credit card has been associated with your account, use two of the following methods for verification. If there is no credit card associated with your account, use the first method for verification.

  1. Provide a photo of any one of the following identity documents:
     1. Passport
     2. Front and back of Resident Identity Card
     3. Driver license
  2. Provide a photo of the front of the credit card associated with your account
  3. Provide transaction details of the credit card associated with your account in the last 6 months

  Material requirements:

  1. Resident Identity Card: Provide a photo of your Resident Identity Card showing the front. Ensure that the information on the card matches the personal information associated with the credit card bound to your account.
  2. Credit card: Ensure that the card holder matches the personal information displayed on the submitted material.
  3. Transaction details: The documents must clearly show the transaction details of your credit card in the last 6 months. The personal information displayed on the documents must match the submitted certificate.