Error Codes

If an error code starting with APIGW is returned after you call an API, rectify the fault by referring to the instructions provided in API Gateway Error Codes.

Status Code	Error Codes	Error Message	Description	Solution
400	RTC.00001001	OperationUnauthorized: get DomainID fail please check X-Auth-Token or AK/SK	The domainID cannot be parsed in the token received by SparkRTC, so the tenant identity cannot be confirmed.	Check whether the account used for calling the API is correct. For example, an incorrect token is used.
400	RTC.00001002	MalformedRequestBody: json parsing failed	Incorrect request body (JSON) parsing	Refer to the API document and check whether the parameters are correctly configured.
400	RTC.00001003	InvalidParameterValue	Parameter verification error	Refer to the API document and check whether the parameters are correctly configured.
400	RTC.00001004	InvalidParameterCombination	Incorrect field combination	Refer to the API document and check whether the parameters are correctly configured.
400	RTC.00001005	MissingParameter	The parameter is not carried.	Refer to the API document and check whether the parameters are correctly configured.
400	RTC.00001006	JobRunning: job exists and is not over	The task is ongoing. The external job_uniq_id is duplicate.	Wait until the task is complete.
400	RTC.00001007	JobExceed	The number of tasks exceeds the upper limit.	Submit a service ticket to increase the maximum number of tasks.
400	RTC.00001009	JobDone: task canceled or completed	The task has been canceled or completed.	Check whether the parameter is correct.
400	RTC.00001010	LayoutTemplateNotExist: layout template not exist under your app	The combined template does not exist under the app ID.	Check whether the layout template ID is correct.
400	RTC.00001012	UnsupportRegion: rtc does not provide services in the region	The value-added services of SparkRTC are not available in this region.	Enter a correct region.
400	RTC.00001013	RuleForbidenDelete: rule is associated with backup rule	The recording rule has been associated with a backup rule and cannot be deleted.	Submit a service ticket to disassociate the backup rule.
400	RTC.00001016	AppDeactivation: app is stopped	The application has been stopped.	Check whether the SparkRTC service is in arrears.
400	RTC.00001017	AppsExceed: app num exceed	The number of applications that can be created has reached the upper limit (20 by default).	Submit a service ticket to increase the maximum number of applications.
400	RTC.00001018	UrlUnaviailable: callback url is unaviailable	The URL is unreachable, such as the callback URL set by the tenant.	Enter the correct callback URL.
400	RTC.00001019	RecordRuleExist: record rule of the app exists	The recording rule already exists.	Delete related recording rules before performing subsequent operations.
400	RTC.00001020	AppExist: app exists	The application name already exists.	The app name already exists under the account. Change the app name to create an app.
400	RTC.00001021	NoPermission: policy doesn't allow action to be performed	You do not have the permission for calling this API.	Check whether the account for generating authentication information has the permission for accessing the API.
400	RTC.00001022	job is not initialized	The task is not initialized, and the operation cannot be performed.	Wait until the task is initialized.
404	RTC.00001008	JobNotExist: job does not exist	The task does not exist.	Check whether the parameter is correct.
404	RTC.00001011	RecordRuleNotExist: record rule not exist under your app	The recording rule does not exist under the app ID.	Check whether the parameter is correct.
404	RTC.00001014	BucketNotExisted: bucket does not exist	The bucket does not exist.	Check whether the parameter is correct.
404	RTC.00001015	AppNotExist：app does not exist under your account	The app ID does not exist under the account.	Check whether the account used for calling the API is correct. For example, an incorrect token is used.
500	RTC.00002001	InternalError.GeneratorIDError	The ID generation component is faulty.	Submit a service ticket and contact O&M personnel.
500	RTC.00002002	InternalError.DbErr	Fault of database operation	Submit a service ticket and contact O&M personnel.
500	RTC.00002003	InternalError.Transcode4xxError	Input fault of the media processing component	Submit a service ticket and contact O&M personnel.
500	RTC.00002004	InternalError.Transcode5xxError	Internal fault of the media processing component	Submit a service ticket and contact O&M personnel.
500	RTC.00002005	InternalError.Live4xxError	Input fault of the recording component	Submit a service ticket and contact O&M personnel.
500	RTC.00002006	InternalError.Live5xxError	Internal fault of the recording component	Submit a service ticket and contact O&M personnel.