Help Center> SparkRTC> FAQs> Troubleshooting> What Do I Do If a Black Screen Occurs During Video Playback?
Updated on 2022-10-10 GMT+08:00

What Do I Do If a Black Screen Occurs During Video Playback?

A black screen may occur on:

  • Local video
  • Remote video
  • Both local and remote videos

The possible causes are as follows:

  • The local network is in poor condition or interrupted.
  • If the network of one user is faulty, the video of this user cannot be displayed.
  • The user disables the video.

If the problem persists, submit a service ticket for Huawei Cloud IT support.

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