Why Does Video Freezing Occur?

Video freezing may occur due to poor network or device performance. You can perform the following operations to locate the fault:

• You can check:
  • Whether the freezing is continuous or one-time. One-time freezing is normal and occurs occasionally.
  • Whether the network connection is normal.
  • If the network connection is normal but the problem persists, change the network connection.
  • If the network connection is good, use another device to check whether the problem persists.
  • If video pre-processing such as beautification is required, disable it and check whether the freezing is caused by pre-processing.

If the problem persists, submit a service ticket for Huawei Cloud IT support.