Help Center> Service Tickets> API Reference> Historical APIs> Querying Service Ticket Problem Type

Updated on 2022-07-15 GMT+08:00

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Querying Service Ticket Problem Type

Function Description

Users can select the problem type when creating a service ticket.

URI

GET /v1.0/servicerequest/case/businesstype

Request

Request Parameters

Parameter	Mandatory	Type	Value Range	Description
productCategoryId	No	String	64	Indicates the product ID. See Querying Service Ticket Related Product to get the ID.

Parameter

Mandatory

Type

Value Range

Description

productCategoryId

String

Indicates the product ID.

See Querying Service Ticket Related Product to get the ID.

Request Example

productCategoryId=xxx

Response Message

Response Parameters

**Table 1** Response parameters
Parameter	Type	Description
totalCount	Integer	Specifies the total number of problem types.
businessTypeList	List<BusinessType>	Specifies the problem type list. For details, see Table 2.

**Table 2** businessTypeList field data structure
Parameter	Type	Description
businessTypeId	String	Specifies the problem type ID.
businessTypeName	String	Specifies the problem type name.

Example Response

{
    "totalCount": 13,
    "businessTypeList": [
        {
            "businessTypeId": "b6dc3d3bf7ef434fa3f23d79cfc41449",
            "businessTypeName": "Quota adjustment application"
        },
        {
            "businessTypeId": "9b1a349c3a2849a391d58c10f9dc55a1",
            "businessTypeName": "Consulting about renewal"
        },
        ...
    ]
}