Service Tickets
Service Tickets
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" in this service
All results for "
" in this service
Service Overview
What Is Service Tickets?
Functions
Personal Data Protection
Permissions Management
Change History
User Guide
Creating a User and Assigning Permissions
Submitting a Service Ticket
Viewing Service Tickets
Managing Service Tickets of the Same Group
Managing Service Tickets
Processing Authorizations
Processing Authorizations of the Same Group
Viewing CTS Traces
Key Operations Supported by CTS
Viewing Traces
Change History
API Reference
Before You Start
Overview
API Calling
Endpoints
Basic Concepts
API Overview
Calling APIs
Making an API Request
Authentication
Returned Result
Application Examples
Example 1: Creating a Service Ticket
API v2 (Recommended)
Agreement Management
Viewing the Latest Agreement
Checking Whether a Subscriber Has Signed the Latest Agreement
Signing the Agreement
Attachment Management
Batch Obtaining Download Links
Service Ticket Management
Modifying Contact Information
Querying Extended Parameters for Creating a Service Ticket
Submitting Extended Parameters for Creating a Service Ticket
Querying Regions Associated with a User
Creating a Service Ticket
Submitting Score
Exporting a Service Ticket
Service Ticket Operations
Service Ticket Permission Management
Querying the Service Ticket Permission Enablement
Checking Whether a User Has the Service Ticket Permission
Creating Authorizations
Attachment Management
Uploading an Attachment
Uploading an Attachment
Delete an Attachment
Downloading an Attachment
Displaying an Image
Query Attachment Restrictions
Authorization Management
Verifying an Authorized Host
Rejecting/Canceling Authorization
Querying Authorization Details
Confirming Tenant Authorization
Viewing Authorization List
Querying Bastion Host Operation History
Querying Bastion Host Historical Sessions
Querying Bastion Host File Transfer Records
Service Ticket Quota Management
Querying Service Ticket Quota
Basic Ticket Configuration Query
Querying Country/Region Code
Querying Problem Type List
Querying Additional Parameters
Querying Problem Type Template
Querying Service Ticket Category List
Querying Product Type List
Querying Region List
Service Ticket Satisfaction Category List
Querying Problem Severity List
Querying Service Ticket Limits (Such As Limited CCs in an Email)
Label Management
Creating a Label
Querying a Label
Deleting a Label
Modifying a Label
Querying Service Ticket Associated Labels
Adding Labels to Service Tickets
Deleting Service Ticket Associated Labels
Ticket Message Management
Marking a Message as Read
Querying Unread Messages
Submitting a Message
Recalling a Message
Querying Messages
Querying More Messages
Querying Instant Messages in Polling Mode
Ticket Query
Querying Agency Information
Querying Partner Service Ticket Permissions
Statistics of Service Tickets in Various Statuses
Querying Service Ticket Details
Querying Service Ticket Operation Logs
Querying Service Ticket CC
Querying Service Ticket Status
Querying Associated Partner Service Information
Querying Service Ticket List Interface
Querying Sub-User Information
Management of Associated Tickets
Creating an Association
Deleting an Association
Querying Associated Service Tickets
Verification Code Management
Checking Whether Verification Is Required
Querying Verified Lists
Verifying Contact Methods
Obtaining Verification Code
Historical APIs
Creating a Service Ticket
Querying Service Ticket List
Querying Service Ticket Details
Uploading an Attachment
Downloading an Attachment
Deleting an Attachment
Adding a Message
Service Evaluation
Service Ticket Operations
Querying Service Ticket Related Product
Querying Service Ticket Problem Type
Querying Templates
Querying Regions
Appendix
Error Codes
Status Codes
Historical Error Codes
Obtaining a Project ID
Change History
General Reference
Glossary
Service Level Agreement
White Papers
Endpoints
Permissions