Help Center/ Service Tickets/ API Reference/ API v2 (Recommended)/ Label Management/ Querying Service Ticket Associated Labels
Updated on 2022-12-12 GMT+08:00

Querying Service Ticket Associated Labels

Function

Query labels associated with a service ticket.

URI

GET /v2/servicerequest/cases/{case_id}/labels

Table 1 Path parameters

Parameter

Mandatory

Type

Description

case_id

Yes

String

Specifies the service ticket ID.

Minimum length: 1

Maximum length: 64

Request Parameters

Table 2 Request header parameters

Parameter

Mandatory

Type

Description

X-Auth-Token

Yes

String

Specifies the user token.

It can be obtained by calling the IAM API (value of X-Subject-Token in the response header).

Minimum length: 1

Maximum length: 5000

X-Language

No

String

Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default.

Some internationalization information, such as the service ticket type and name, is displayed based on the language environment.

Minimum length: 1

Maximum length: 32

X-Time-Zone

No

String

Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default.

Time-related data is processed based on the time zone of the environment.

Minimum length: 1

Maximum length: 32

Response Parameters

Status code: 200

Table 3 Response body parameters

Parameter

Type

Description

case_label_list

Array of CaseLabelInfo objects

Specifies the list of service ticket associated labels.

Table 4 CaseLabelInfo

Parameter

Type

Description

label_id

Integer

Specifies the label identifier.

Minimum value: 0

Maximum value: 2147483647

name

String

Specifies the label name.

Minimum length: 1

Maximum length: 64

color

String

Specifies the label color.

Minimum length: 1

Maximum length: 7

Request Example

GET https://{endpoint}/v2/servicerequest/cases/case-123/labels

null

Response Example

Status code: 200

Code 200 is returned if the operation is successful.

{
  "case_label_list" : [ {
    "label_id" : 1,
    "name" : "test",
    "color" : "#000000"
  } ]
}

Status Codes

Status Code

Description

200

Code 200 is returned if the operation is successful.

Error Codes

See Error Codes.