Service TicketsService Tickets

Elastic Cloud Server
Bare Metal Server
Auto Scaling
Image Management Service
Dedicated Host
Virtual Private Cloud
Elastic IP
Elastic Load Balance
NAT Gateway
Direct Connect
Virtual Private Network
Domain Name Service
VPC Endpoint
Cloud Connect
Enterprise Switch
Security & Compliance
Web Application Firewall
Host Security Service
Data Encryption Workshop
Database Security Service
Advanced Anti-DDoS
Data Security Center
Container Guard Service
Situation Awareness
Managed Threat Detection
Cloud Certificate Manager
Anti-DDoS Service
Relational Database Service
Document Database Service
Data Admin Service
Data Replication Service
GaussDB(for MySQL)
Distributed Database Middleware
GaussDB(for openGauss)
Developer Services
Distributed Cache Service
Simple Message Notification
Application Performance Management
Application Operations Management
Blockchain Service
API Gateway
Cloud Performance Test Service
Distributed Message Service for Kafka
Distributed Message Service for RabbitMQ
Distributed Message Service for RocketMQ
Cloud Service Engine
Cloud Communications
Message & SMS
Cloud Ecosystem
Partner Center
User Support
My Account
Billing Center
Cost Center
Resource Center
Enterprise Management
Service Tickets
HUAWEI CLOUD (International) FAQs
ICP License Service
Support Plans
Customer Operation Capabilities
Partner Support Plans
Professional Services
Intelligent EdgeFabric
SDK Developer Guide
API Request Signing Guide
HCloud CLI
Updated at: Feb 10, 2022 GMT+08:00

API Overview

The OSM open APIs to partners who operate HUAWEI CLOUD services so that the partners' systems can submit service tickets to HUAWEI CLOUD after-sales service team who can assist them in solving problems.

Table 1 OSM APIs



Creating a Service Ticket

Users can submit a service ticket when encountering problems or in need of help during use of HUAWEI CLOUD products.

Querying Service Ticket List

Users query the list of submitted HUAWEI CLOUD service tickets.

Querying Service Ticket Details

Users query details of a submitted HUAWEI CLOUD service ticket.

Uploading an Attachment

Users can upload attachments such as screenshots when submitting a service ticket.

Downloading an Attachment

Users can download and view the uploaded attachments in the service ticket details.

Deleting an Attachment

Before creating a service ticket or adding a message, users can delete the attachments that are incorrectly uploaded and upload new attachments.

Adding a Message

Users can add messages on the service ticket details page, for example, adding confidential information, providing information required for the customer service to handle the problem, or asking about the service ticket handling progress.

Service Evaluation

After the service ticket processing is complete, users can evaluate the service and submit comments.

Service Ticket Operations

Users can perform some operations on service tickets, such as urging, deleting, closing, and canceling service tickets.

Querying Service Ticket Related Product

When submitting a service ticket, users can select the product type related to their problem.

Querying Service Ticket Problem Type

Users can select the problem type when creating a service ticket.

Querying Templates

When submitting a service ticket, users need to enter the required information based on a template.

Querying Regions

When submitting a service ticket, users can select the region.

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