Service Tickets
Service Tickets
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" in this service
All results for "
" in this service
Service Overview
What Is Service Tickets?
Functions
Personal Data Protection
Permissions Management
User Guide
Creating a User and Assigning Permissions
Creating a Service Ticket
Viewing Service Tickets
Managing Service Tickets of the Same Group
Managing Service Tickets
Processing Authorizations
Processing Authorizations of the Same Group
Viewing CTS Traces
Key Operations Supported by CTS
Viewing Traces
API Reference
Before You Start
Overview
API Calling
Endpoints
Basic Concepts
API Overview
Calling APIs
Making an API Request
Authentication
Returned Result
Application Examples
Example 1: Creating a Service Ticket
API v2 (Recommended)
Agreement Management
Viewing the Latest Agreement
Checking Whether a User Has Signed the Latest Agreement
Signing the Agreement
Attachment Management
Batch Obtaining Download Links
Service Ticket Management
Modifying Contact Information
Querying Extended Parameters for Creating a Service Ticket
Submitting Extended Parameters for Creating a Service Ticket
Querying Regions Associated with a User
Creating a Service Ticket
Submitting Scores
Exporting a Service Ticket
Performing Operations on Service Tickets
Service Ticket Permission Management
Querying Service Ticket Permission Restriction
Checking Service Ticket Permissions
Creating an Authorization
Attachment Management
Uploading an Attachment with form-data
Uploading an Attachment for SDK
Deleting an Attachment
Downloading an Attachment
Displaying an Image
Querying Attachment Restrictions
Authorization Management
Verifying an Authorized Host
Rejecting/Canceling an Authorization
Querying Login Types
Querying Authorization Details
Confirming an Authorization
Querying the Authorization List
Querying the Bastion Host Operation History
Querying Bastion Host Historical Sessions
Querying Bastion Host File Transfer Records
Service Ticket Quota Management
Querying Service Ticket Quota
Basic Ticket Configuration Query
Querying Country/Region Codes
Querying the Problem Type List
Querying Additional Parameters
Querying the Problem Type Template
Querying the Service Ticket Category List
Querying the Product Type List
Querying the Region List
Querying the Service Ticket Satisfaction Category List
Querying the Problem Severity List
Querying Service Ticket Limits (Such As Limited CCs in an Email)
Label Management
Creating a Label
Querying a Label
Deleting a Label
Modifying a Label
Querying Service Ticket Associated Labels
Adding Labels to Service Tickets
Deleting Service Ticket Associated Labels
Ticket Message Management
Marking a Message as Read
Querying Unread Messages
Submitting a Message
Recalling a Message
Querying Messages
Querying More Messages
Querying Instant Messages in Polling Mode
Ticket Query
Querying Agency Information
Querying Partner Service Ticket Permissions
Collecting Statistics of Service Tickets in Various Statuses
Querying Service Ticket Details
Querying Service Ticket Operation Logs
Querying Service Ticket CCs
Querying Service Ticket Status
Querying Associated Partner Service Information
Querying the Service Ticket List
Querying Sub-User Information
Management of Associated Tickets
Creating an Association
Deleting an Association
Querying Associated Service Tickets
Verification Code Management
Checking Whether Verification Is Required
Querying Verified Lists
Verifying Contact Methods
Obtaining a Verification Code
Configuration Management
Querying Configurations
Quick Diagnosis
Checking Whether Diagnosis Is Helpful
Querying Execution Result of a Specified Diagnosis Check Item Based on the Item ID
Querying Execution Results of Diagnosis Tasks
Querying Historical Diagnosis Records
Starting Quick Diagnosis
Obtaining Resource Information
Intelligent Customer Service
Responding to Questions in a Specific Session
Creating a Q&A Session
Evaluating Q&A Satisfaction
Querying Feedback Options
Submitting/Canceling Evaluation
Responding to Questions Based on Q&A Pairs
Querying Q&A Pair Details
Querying Associated Questions
Querying Q&A Pairs
Querying Recommended Keywords
Responding to Multi-Round Q&A
Converting a Product Type to a Theme
Querying Cases
Querying Notices
Querying Tools
Feedback
Creating Report Feedback
Appendix
Error Codes
Status Codes
Obtaining a Project ID