Personal Data Protection
To prevent your personal data, such as the username, password, and mobile number, from being obtained for unauthorized use, Service Tickets encrypts your personal data before storing it, controls access to the data, and records all operations performed on the data.
Personal Data
The following table lists the personal data collected by Service Tickets.
|
Personal Data |
When Collected |
Used For |
Can Be Modified |
Mandatory |
When Deleted |
|---|---|---|---|---|---|
|
Username |
Synchronized from Cloud Business Center (CBC) |
Used for notifying you of the service ticket processing progress |
No |
Yes |
Deleted when you delete your account |
|
IP address |
Recorded when you call an API |
Used for recording audit logs |
No |
Yes |
Deleted when logs are cleared |
|
Authorized information |
Entered on the My Authorizations page, such as your Huawei Cloud account, passwords, and ECS details |
Used for logging in to your ECS and the management console to rectify faults. You can choose not to provide the information. |
No |
No |
|
|
Confidential information |
Entered when you create a service ticket or leave a message. The information includes your bank card number, contact address, and other confidential information. |
Used for bank transfer queries and invoice mailing |
No |
No |
Deleted automatically when the involved service tickets are processed |
|
Email addresses |
Entered when you create a service ticket |
Used for notifying you of the service ticket processing progress |
No |
No |
|
|
Mobile number |
Entered when you create a service ticket |
Used for notifying you of the service ticket processing progress |
No |
No |
Storage Method
Service Tickets encrypts and stores the following personal data in the Service Tickets database: Email addresses, mobile numbers, confidential information, and authorization information.
Access Control
Only whitelisted personnel are allowed to access your encrypted data stored in the Service Tickets database.
API Constraints
IAM token-based authentication is required for calling Service Tickets APIs.
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