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- Service Overview
- User Guide
-
API Reference
- Before You Start
- API Overview
- Calling APIs
- Application Examples
-
API v2 (Recommended)
- Agreement Management
- Attachment Management
- Service Ticket Management
- Service Ticket Permission Management
- Attachment Management
- Authorization Management
- Service Ticket Quota Management
-
Basic Ticket Configuration Query
- Querying Country/Region Code
- Querying Problem Type List
- Querying Additional Parameters
- Querying Problem Type Template
- Querying Service Ticket Category List
- Querying Product Type List
- Querying Region List
- Service Ticket Satisfaction Category List
- Querying Problem Severity List
- Querying Service Ticket Limits (Such As Limited CCs in an Email)
- Label Management
- Ticket Message Management
-
Ticket Query
- Querying Agency Information
- Querying Partner Service Ticket Permissions
- Statistics of Service Tickets in Various Statuses
- Querying Service Ticket Details
- Querying Service Ticket Operation Logs
- Querying Service Ticket CC
- Querying Service Ticket Status
- Querying Associated Partner Service Information
- Querying Service Ticket List Interface
- Querying Sub-User Information
- Management of Associated Tickets
- Verification Code Management
- Appendix
Personal Data Protection
To prevent your personal data, such as the username, password, and mobile number, from being obtained for unauthorized use, Service Tickets encrypts your personal data before storing it, controls access to the data, and records all operations performed on the data.
Personal Data
The following table lists the personal data collected by Service Tickets.
|
Personal Data |
When Collected |
Used For |
Can Be Modified |
Mandatory |
When Deleted |
|---|---|---|---|---|---|
|
Username |
Synchronized from Cloud Business Center (CBC) |
Used for notifying you of the service ticket processing progress |
No |
Yes |
Deleted when you delete your account |
|
IP address |
Recorded when you call an API |
Used for recording audit logs |
No |
Yes |
Deleted when logs are cleared |
|
Authorized information |
Entered on the My Authorizations page, such as your Huawei Cloud account, passwords, and ECS details |
Used for logging in to your ECS and the management console to rectify faults. You can choose not to provide the information. |
No |
No |
|
|
Confidential information |
Entered when you create a service ticket or leave a message. The information includes your bank card number, contact address, and other confidential information. |
Used for bank transfer queries and invoice mailing |
No |
No |
Deleted automatically when the involved service tickets are processed |
|
Email addresses |
Entered when you create a service ticket |
Used for notifying you of the service ticket processing progress |
No |
No |
|
|
Mobile number |
Entered when you create a service ticket |
Used for notifying you of the service ticket processing progress |
No |
No |
Storage Method
Service Tickets encrypts and stores the following personal data in the Service Tickets database: Email addresses, mobile numbers, confidential information, and authorization information.
Access Control
Only whitelisted personnel are allowed to access your encrypted data stored in the Service Tickets database.
API Constraints
IAM token-based authentication is required for calling Service Tickets APIs.
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