What Is Service Tickets?

Service Tickets enables you to seek after-sales support from Huawei Cloud and track the issue handling progress in a timely manner.

By default, the Ticket Policy function is disabled and all the IAM users have the permission to create service tickets.
If the Ticket Policy function is enabled, IAM users can create service tickets only after they are assigned with required permissions. For how to assign permissions to IAM users, see Creating a User and Assigning Permissions.

You can access Service Tickets using a web-based management console or through HTTPS APIs.

HTTPS APIs
If you need to integrate Service Tickets into a third-party system for secondary development, use APIs to access Service Tickets. For details, see Service Tickets API Reference.

Management console
If no integration with a third-party system is needed, use the management console. Log in to the management console and click Service Tickets in the upper right corner. If you have not registered with the public cloud, click Free Registration to sign up for one before logging in the management console.

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