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- Service Overview
- User Guide
-
API Reference
- Before You Start
- API Overview
- Calling APIs
- Application Examples
-
API v2 (Recommended)
- Agreement Management
- Attachment Management
- Service Ticket Management
- Service Ticket Permission Management
- Attachment Management
- Authorization Management
- Service Ticket Quota Management
-
Basic Ticket Configuration Query
- Querying Country/Region Code
- Querying Problem Type List
- Querying Additional Parameters
- Querying Problem Type Template
- Querying Service Ticket Category List
- Querying Product Type List
- Querying Region List
- Service Ticket Satisfaction Category List
- Querying Problem Severity List
- Querying Service Ticket Limits (Such As Limited CCs in an Email)
- Label Management
- Ticket Message Management
-
Ticket Query
- Querying Agency Information
- Querying Partner Service Ticket Permissions
- Statistics of Service Tickets in Various Statuses
- Querying Service Ticket Details
- Querying Service Ticket Operation Logs
- Querying Service Ticket CC
- Querying Service Ticket Status
- Querying Associated Partner Service Information
- Querying Service Ticket List Interface
- Querying Sub-User Information
- Management of Associated Tickets
- Verification Code Management
- Appendix
Show all
What Is Service Tickets?
Service Tickets enables you to seek after-sales support from Huawei Cloud and track the issue handling progress in a timely manner.
- By default, the Ticket Policy function is disabled and all the IAM users have the permission to create service tickets.
- If the Ticket Policy function is enabled, IAM users can create service tickets only after they are assigned with required permissions. For how to assign permissions to IAM users, see Creating a User and Assigning Permissions.
Accessing Service Tickets
You can access Service Tickets using a web-based management console or through HTTPS APIs.
- HTTPS APIs
If you need to integrate Service Tickets into a third-party system for secondary development, use APIs to access Service Tickets. For details, see Service Tickets API Reference.
- Management console
If no integration with a third-party system is needed, use the management console. Log in to the management console and click Service Tickets in the upper right corner. If you have not registered with the public cloud, click Free Registration to sign up for one before logging in the management console.
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