Help Center/ Service Tickets/ User Guide/ Creating a User and Assigning Permissions
Updated on 2022-10-13 GMT+08:00
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Creating a User and Assigning Permissions

This section describes how to use IAM to implement fine-grained permissions control on your service tickets. With IAM, you can:

  • Create IAM users for employees based on your enterprise's organizational structure. Each IAM user will have their own security credentials for accessing service tickets.
  • Assign only the permissions required for users to perform specific tasks.
  • Entrust a Huawei Cloud account or cloud service to perform efficient management on your service tickets.

If your account does not need individual IAM users, skip this section.

Prerequisites

  • Learn about the permissions supported by Service Tickets and choose policies or roles based on your requirements. For the system policies of other services, see Permissions Policies.
  • The Ticket Policy function has been enabled.

Authorization Process

Figure 1 Authorization process
  1. Creating a User Group and Assigning Permissions

    Create a user group on the IAM console and assign the Ticket Administrator permission to the group.

  2. Create an IAM user and add it to the user group.

    Create a user on the IAM console and add the user to the group created in 1.

  3. Log in as the IAM user and verify permissions.

    Log in to the management console as the created user, and verify the user's permissions.

    • In the upper right corner of the management console, choose Service Tickets > Create Service Ticket. If you can create a service ticket, the Ticket Administrator role has already taken effect.
    • Choose any other service in Service List. If a message appears indicating that you have insufficient permissions to access the service, the Ticket Administrator role has already taken effect.