Exporting a Service Ticket
Function
Export a service ticket.
URI
GET /v2/servicerequest/cases/export
Parameter | Mandatory | Type | Description |
|---|---|---|---|
language | Yes | String | Specifies the language. Minimum length: 1 Maximum length: 32 |
timezone | Yes | String | Specifies the time zone. Minimum length: 1 Maximum length: 64 |
incident_id | No | String | Specifies the service ticket ID. Minimum length: 0 Maximum length: 64 |
query_start_time | No | String | Specifies the start time of the query. Minimum length: 0 Maximum length: 32 |
query_end_time | No | String | Specifies the end time of the query. Minimum length: 0 Maximum length: 32 |
x_customer_name | No | String | Specifies the sub-user name. Minimum length: 0 Maximum length: 64 |
search_key | No | String | Specifies the keyword entered for search. Minimum length: 0 Maximum length: 32 |
status | No | Integer | Specifies the status. The options are 0 (to be processed), 1 (processing), 2 (to be confirmed), 3 (completed), 4 (canceled), 12 (invalid), and 17 (pending feedback). Minimum value: 0 Maximum value: 20 |
customer_id | No | String | Specifies the user ID. Minimum length: 0 Maximum length: 64 |
tenant_source_id_list | No | Array | Specifies the source ID. Array length: 0 - 10 |
sub_customer_id | No | String | Specifies the sub-user ID. Minimum length: 0 Maximum length: 64 |
offset | No | Integer | Specifies the query offset. Minimum value: 0 Maximum value: 65535 |
limit | No | Integer | Specifies the number of records to be queried. Minimum value: 0 Maximum value: 100 |
Request Parameters
Parameter | Mandatory | Type | Description |
|---|---|---|---|
X-Auth-Token | Yes | String | Specifies the user token. It can be obtained by calling the IAM API (value of X-Subject-Token in the response header). Minimum length: 1 Maximum length: 5000 |
X-Language | No | String | Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default. Some internationalization information, such as the service ticket type and name, is displayed based on the language environment. Minimum length: 1 Maximum length: 32 |
X-Time-Zone | No | String | Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default. Time-related data is processed based on the time zone of the environment. Minimum length: 1 Maximum length: 32 |
Response Parameters
Status code: 200
Parameter | Type | Description |
|---|---|---|
- | File | Code 200 is returned if the operation is successful. |
Request Example
GET https://{endpoint}/v2/servicerequest/cases/export?language=zh-cn&timezone=GMT%2B8
null Response Example
None
Status Codes
Status Code | Description |
|---|---|
200 | Code 200 is returned if the operation is successful. |
Error Codes
See Error Codes.
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