Error Codes
If an error code starting with APIGW is returned after you call an API, rectify the fault by referring to the instructions provided in Error Codes.
Status Code |
Error Code |
Error Message |
Description |
Solution |
---|---|---|---|---|
200 |
OSM.01010001 |
Param validation fail. |
Failed to verify the parameters. |
Check the parameters by referring to the API document. |
200 |
OSM.01010002 |
No operation permission. |
No operation permission. |
No operation permission. |
200 |
OSM.01010003 |
Account and password not match. |
Incorrect account or password. |
Check the account or password. |
200 |
OSM.01010004 |
You have asked for the order, please ask for it later. |
Urging is too frequent. Please try again later. |
Urging is too frequent. Please try again later. |
200 |
OSM.01010005 |
Upload accessory size exceeded limit today. |
The total size of files to be uploaded on a day exceeds the upper limit. |
The total size of files to be uploaded on a day exceeds the upper limit. |
200 |
OSM.01010006 |
Severity Id not exists. |
Severity ID does not exist. |
Severity ID does not exist. |
200 |
OSM.01010007 |
This tenant has no role to create a case. |
Tenant has no role information. |
Refer to the error message, or contact technical support engineers. |
200 |
OSM.01010008 |
Carbon copy email not valid. |
Invalid CC email address. |
Invalid CC email address. Check its length and format. |
200 |
OSM.01010009 |
Can't create case because of customer benefit not match rule. |
Failed to create the service ticket because the support plan benefits do not match. |
Check the current support plan benefits and see whether fault reporting service tickets can be created. |
200 |
OSM.01010010 |
Verify not pass. |
Verification failed. |
Refer to the error message, or contact support engineers. |
200 |
OSM.01010011 |
Can't get customer info from token. |
Cannot obtain customer information from the token. |
Refer to the error message, or contact technical engineers. |
200 |
OSM.01010012 |
The type must be 0 or 1. |
Type must be 0 or 1. |
Type must be 0 or 1. |
200 |
OSM.01010013 |
The operation must be cancel or close or press or delete. |
Operation type must be cancel, close, urge, or delete. |
Operation type must be cancel, close, urge, or delete. |
200 |
OSM.01010014 |
Operation fail. |
Internal error. |
Contact technical support engineers. |
200 |
OSM.01010015 |
This case does not exist. |
Service ticket does not exist. |
Check the service ticket ID, or contact technical support engineers. |
200 |
OSM.01010016 |
The createFeedbacktypeReq's feedbackCreateInfos cannot be empty. |
The request for creating feedback type cannot be empty. |
Refer to the error description, or contact technical support engineers. |
200 |
OSM.01010017 |
Operation fail. |
Internal service error. |
Contact technical support engineers. |
200 |
OSM.01010018 |
Auth operate type not support. |
Operation is not supported. |
Refer to the error message, or contact technical support engineers. |
200 |
OSM.01010019 |
The operation is illegal. |
Illegal operation. |
Refer to the error description, or contact technical support engineers. |
200 |
OSM.01010020 |
The customerId is exist. |
Customer ID does not exist. |
View the customer ID. |
200 |
OSM.01010021 |
Cbh operation failed. |
Bastion host exception. |
Contact technical support engineers. |
200 |
OSM.01010022 |
The case has just been created, please press the case later. |
The service ticket was just created. Please urge later. |
Refer to the error message. |
200 |
OSM.01010024 |
Verify code resend too frequently. |
Verification code requested too frequently. |
A verification code is valid for 5 minutes and is sent within 1 minute. Please wait or contact technical support engineers. |
200 |
OSM.01010026 |
Get bussinesType fail. |
Failed to obtain the problem type. |
Contact technical support engineers. |
200 |
OSM.01010027 |
The sourceId is not exist. |
Source ID does not exist. |
Check the source ID, or contact technical support engineers. |
200 |
OSM.01010028 |
The bussinesTypeId is not exist. |
Problem type ID does not exist. |
Query the problem type ID. |
200 |
OSM.01010029 |
Get caseType fail. |
Failed to obtain the service ticket type. |
Contact technical support engineers. |
200 |
OSM.01010030 |
The caseTypeId is not exist. |
Service ticket type ID does not exist. |
Check the service ticket type ID. |
200 |
OSM.01010031 |
The type is invalid. |
Illegal type. |
Check the type, or contact technical support engineers. |
200 |
OSM.01010032 |
The authorization detail id is not exist. |
Authorization item ID does not exist. |
Check the authorization item ID, or contact technical support engineers. |
200 |
OSM.01010033 |
The regionId is not exist. |
Region ID does not exist. |
Check the region ID, or contact technical support engineers. |
200 |
OSM.01010034 |
The status is illegal for this operation. |
Illegal status. |
Check the status, or contact technical support engineers. |
200 |
OSM.01010035 |
No group operation permission. |
You do not have the permission to handle service tickets in the same group. |
Add the permission to handle service tickets in the same group, or contact technical support engineers. |
200 |
OSM.01010036 |
Exceeded the number of times the verify code send. |
The number of verification codes sent has reached the upper limit. |
Refer to the error description, or contact technical support engineers. |
200 |
OSM.01010037 |
Exceeded the number of times the case limit was created. |
The number of created service tickets has exceeded the upper limit. |
Refer to the error message, or contact technical support engineers. |
200 |
OSM.01010038 |
Exceeded the number of times the case limit was created per day. |
The number of created service tickets has exceeded the upper limit on a day. |
Refer to the error description, or contact technical support engineers. |
200 |
OSM.01010039 |
The labelId is not exist. |
Label ID does not exist. |
Check the label ID. |
200 |
OSM.01010040 |
LabelName already exist. |
Label names cannot be repeated. |
Change the label name and submit again. |
200 |
OSM.01010041 |
The same domainId labels should not be over 30. |
A single tenant cannot have more than 30 labels. |
Refer to the error description, or contact technical support engineers. |
200 |
OSM.01010042 |
The same caseId labels should not be over 5. |
A ticket can associate no more than 5 labels. |
Delete the labels number to 5 or fewer. |
200 |
OSM.01010043 |
The same caseId relations should not be over 3. |
A ticket can be associated with only 3 other tickets. |
Delete associated tickets so that the total number of associated tickets is equal to or less than 3. |
200 |
OSM.01010044 |
The case can not bind itself. |
A ticket cannot be associated with itself. |
Refer to the error message, or contact technical support engineers. |
200 |
OSM.01010045 |
The accessory is invalid. |
Illegal attachment. |
Refer to the error message, or contact technical support engineers. |
200 |
OSM.01010046 |
Re-apply and withdraw and Reject and Agree only if the authorization is pending status. |
You can resend, cancel, reject, or agree to authorization only when it is in progress. |
Refer to the error message, or contact technical support engineers. |
200 |
OSM.01010047 |
Target host connect time out. |
Connection to the target host timed out. |
Refer to the error message, or contact technical support engineers. |
400 |
OSM.0001 |
Failed |
Exception occurs when verifying parameters. |
Check the parameters. |
401 |
OSM.0002 |
Unauthorized |
Uncertified. |
Check whether the token has expired or obtain a new token. |
403 |
OSM.0003 |
Forbidden |
Illegal operation. |
Illegal operation. |
500 |
OSM.0004 |
Internal Server Error |
Internal error. |
Contact technical support engineers. |
Feedback
Was this page helpful?
Provide feedbackThank you very much for your feedback. We will continue working to improve the documentation.