Viewing Service Tickets

Updated on 2022-10-13 GMT+08:00

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This section describes how to view details about a service ticket and its processing progress.

You have submitted a service ticket. For details, see Creating a Service Ticket.

Log in to the management console.
In the upper right corner of the management console, click Service Tickets.

The Service Tickets page is displayed.
In the navigation pane on the left, choose My Service Tickets.

You can filter service tickets by creation time, status, applicant, tag, ticket ID, or problem description.
Locate the row that contains the service ticket you want to view, and click the problem description to view the details and processing progress of the service ticket.
On the ticket details page, choose Advanced Settings > Add Tag > Create Tag > OK to add a tag to the service ticket. This can help you search and classify your service tickets easily.

Figure 1 Adding a tag

NOTE:

Each user can create up to 30 tags, and add up to 5 tags to a ticket.
On the ticket details page, choose Advanced Settings > Add Tag and click . The Edit Tag page is displayed. You can edit the tag name.

Figure 2 Editing a tag name
On the Edit Tag page, click Delete to delete the tag.

Figure 3 Deleting a tag