- Service Overview
- User Guide
-
API Reference
- Before You Start
- API Overview
- Calling APIs
- Application Examples
-
API v2 (Recommended)
- Agreement Management
- Attachment Management
- Service Ticket Management
- Service Ticket Permission Management
- Attachment Management
- Authorization Management
- Service Ticket Quota Management
-
Basic Ticket Configuration Query
- Querying Country/Region Code
- Querying Problem Type List
- Querying Additional Parameters
- Querying Problem Type Template
- Querying Service Ticket Category List
- Querying Product Type List
- Querying Region List
- Service Ticket Satisfaction Category List
- Querying Problem Severity List
- Querying Service Ticket Limits (Such As Limited CCs in an Email)
- Label Management
- Ticket Message Management
-
Ticket Query
- Querying Agency Information
- Querying Partner Service Ticket Permissions
- Statistics of Service Tickets in Various Statuses
- Querying Service Ticket Details
- Querying Service Ticket Operation Logs
- Querying Service Ticket CC
- Querying Service Ticket Status
- Querying Associated Partner Service Information
- Querying Service Ticket List Interface
- Querying Sub-User Information
- Management of Associated Tickets
- Verification Code Management
- Appendix
Querying Service Ticket CC
Function
Query the service ticket CC email addresses.
URI
GET /v2/servicerequest/carbon-copy-emails
Request Parameters
Parameter |
Mandatory |
Type |
Description |
---|---|---|---|
X-Auth-Token |
Yes |
String |
Specifies the user token. It can be obtained by calling the IAM API (value of X-Subject-Token in the response header). Minimum length: 1 Maximum length: 5000 |
X-Language |
No |
String |
Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default. Some internationalization information, such as the service ticket type and name, is displayed based on the language environment. Minimum length: 1 Maximum length: 32 |
X-Time-Zone |
No |
String |
Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default. Time-related data is processed based on the time zone of the environment. Minimum length: 1 Maximum length: 32 |
Response Parameters
Status code: 200
Parameter |
Type |
Description |
---|---|---|
cc_email_info |
IncidentOrderCCEmailInfoV2 object |
Indicates the information of the last CC email. |
mc_email_infos |
Array of strings |
Indicates the CC email information. Minimum length: 1 Maximum length: 32 |
Parameter |
Type |
Description |
---|---|---|
user_id |
String |
Specifies the user ID. Minimum length: 0 Maximum length: 64 |
customer_id |
String |
Specifies the customer ID. Minimum length: 0 Maximum length: 64 |
cc_email |
String |
Indicates the email where the operation occurs. Minimum length: 0 Maximum length: 5000 |
Request Example
None
Response Example
Status code: 200
Response of status code 200
{ "cc_email_info" : [ { "user_id" : "123", "customer_id" : "123", "cc_email" : "123" } ], "mc_email_infos" : [ "123", "456" ] }
Status Codes
Status Code |
Description |
---|---|
200 |
Response of status code 200 |
Error Codes
See Error Codes.
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