Statistics of Service Tickets in Various Statuses
Function
Collect statistics of service tickets in various statuses.
URI
GET /v2/servicerequest/cases/count
|
Parameter |
Mandatory |
Type |
Description |
|---|---|---|---|
|
status |
No |
Integer |
Specifies the status. The options are 0 (To be processed), 1 (Processing), 2 (To be confirmed), 3 (Completed), 4 (Canceled), 12 (Invalid), and 17 (Pending feedback). Minimum value: 0 Maximum value: 20 |
Request Parameters
|
Parameter |
Mandatory |
Type |
Description |
|---|---|---|---|
|
X-Auth-Token |
Yes |
String |
Specifies the user token. It can be obtained by calling the IAM API (value of X-Subject-Token in the response header). Minimum length: 1 Maximum length: 5000 |
|
X-Language |
No |
String |
Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default. Some internationalization information, such as the service ticket type and name, is displayed based on the language environment. Minimum length: 1 Maximum length: 32 |
|
X-Time-Zone |
No |
String |
Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default. Time-related data is processed based on the time zone of the environment. Minimum length: 1 Maximum length: 32 |
Response Parameters
Status code: 200
|
Parameter |
Type |
Description |
|---|---|---|
|
incident_status_counts |
Array of IncidentStatusCount objects |
Specifies the statistics of the number of service tickets in various statuses. |
|
Parameter |
Type |
Description |
|---|---|---|
|
status |
Integer |
Specifies the status. The options are 0 (To be processed), 1 (Processing), 2 (To be confirmed), 3 (Completed), 4 (Canceled), 12 (Invalid), and 17 (Pending feedback). Minimum value: 0 Maximum value: 20 |
|
count |
Integer |
Specifies the quantity. Minimum value: 0 Maximum value: 65535 |
Example Request
POST https://{endpoint}/v2/servicerequest/cases/count
Response Example
Status code: 200
Response of status code 200
{
"incident_status_counts" : [ {
"status" : 1,
"count" : 1
} ]
}
Status Codes
|
Status Code |
Description |
|---|---|
|
200 |
Response of status code 200 |
Error Codes
See Error Codes.
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