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Help Center/ Service Tickets/ User Guide/ Processing Authorizations of the Same Group

Processing Authorizations of the Same Group

Updated on 2022-10-13 GMT+08:00

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If you submit a service ticket for a special problem, you may need to provide your Huawei Cloud account and password and ECS details. This section describes how to process authorizations for other users in your groups during ticket processing.

Prerequisites

You have submitted a service ticket. For details, see Creating a Service Ticket.
You must have the Ticket Group Operator permission. For details, see Creating a User and Assigning Permissions.
NOTE:

Assume that enterprise administrator A and IAM users B and C belong to the same user group Ticket that has been assigned the Ticket Group Operator permission. Users A, B and C can view and process authorizations for each other.

Procedure

Log in to the management console.
In the upper right corner of the management console, click Service Tickets.

The Service Tickets page is displayed.
In the left navigation pane, click Group Authorizations to view all authorizations for users in your group.
Locate the row that contains the authorization you want to process, and click Authorize in the Operation column. On the displayed page, view the information requested by Huawei engineers.

Figure 1 Authorizing requested information
Enter the requested information, select I have read and agree to the Tenant Authorization Letter, and click Confirm.

Figure 2 Confirmation authorization
NOTE:
- Currently, the common authorization types include:
  - Server information: SSH, RDP, and VNC protocols
  - Huawei Cloud account: account authorization and agency authorization
  - FTP: SFTP
  - Confidential information
- Authorized information is cleared when the service ticket process ends. You are advised to change your passwords after the service ticket process ends.