Processing Authorizations

Updated on 2022-10-13 GMT+08:00

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If you submit a service ticket for a special problem, you may need to provide your Huawei Cloud account and password and ECS details. This section describes how to process authorizations for you during ticket processing.

Prerequisites

You have submitted a service ticket. For details, see Creating a Service Ticket.

Procedure

Log in to the management console.
In the upper right corner of the management console, click Service Tickets.

The Service Tickets page is displayed.
In the left navigation pane, click My Authorizations to view all authorizations.
Locate the row that contains the authorization you want to view, and click Authorize in the Operation column. On the displayed page, view the information requested by Huawei engineers.

Figure 1 Authorizing requested information
Enter the requested information, select I have read and agree to the Tenant Authorization Letter, and click Confirm to provide the information to Huawei engineers.

Figure 2 Confirming the authorization
NOTE:
- Currently, the common authorization types include:
  - Server information: SSH (including passwords and private keys), RDP, and VNC protocols
  - Huawei Cloud account: account authorization and agency authorization
  - FTP: SFTP
  - Confidential information
- Authorized information is cleared when the service ticket process ends. You are advised to change your passwords after the service ticket process ends.