Updated on 2022-10-13 GMT+08:00

Querying Problem Type Template

Function

Query the corresponding template of a problem type.

URI

GET /v2/servicerequest/config/templates

Table 1 Query parameters

Parameter

Mandatory

Type

Description

business_type_id

Yes

String

Specifies the service type ID.

Minimum length: 1

Maximum length: 64

Request Parameters

Table 2 Request header parameters

Parameter

Mandatory

Type

Description

X-Auth-Token

Yes

String

Specifies the user token.

It can be obtained by calling the IAM API (value of X-Subject-Token in the response header).

Minimum length: 1

Maximum length: 5000

X-Language

No

String

Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default.

Some internationalization information, such as the service ticket type and name, is displayed based on the language environment.

Minimum length: 1

Maximum length: 32

X-Time-Zone

No

String

Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default.

Time-related data is processed based on the time zone of the environment.

Minimum length: 1

Maximum length: 32

Response Parameters

Status code: 200

Table 3 Response body parameters

Parameter

Type

Description

total_count

Integer

Specifies the total number.

Minimum value: 0

Maximum value: 65535

incident_template_list

Array of IncidentTempV2 objects

Specifies the template list.

Table 4 IncidentTempV2

Parameter

Type

Description

incident_template_id

String

Specifies the template ID.

Minimum length: 1

Maximum length: 64

incident_template_name

String

Specifies the template name.

Minimum length: 1

Maximum length: 64

incident_template_content

String

Specifies the template content.

Minimum length: 1

Maximum length: 128

Request Example

GET https://{endpoint}/v2/servicerequest/config/templates?incident_business_type_id=123

null

Response Example

Status code: 200

Code 200 is returned if the operation is successful.

{
  "total_count" : 1,
  "incident_template_list" : [ {
    "incident_template_id" : "123",
    "incident_template_name" : "Bank transfer creation template",
    "incident_template_content" : "|- Account ID: Bank transfer description: "
  } ]
}

Status Codes

Status Code

Description

200

Code 200 is returned if the operation is successful.

Error Codes

See Error Codes.