Help Center/Service Tickets/API Reference/API v2 (Recommended)/Basic Ticket Configuration Query/Querying Additional Parameters
Updated on 2025-11-07 GMT+08:00
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Querying Additional Parameters

Function

When submitting a service ticket, you need to set some additional parameters based on the product or problem type.

URI

GET /v2/servicerequest/config/extends-map

Table 1 Query parameters

Parameter

Mandatory

Type

Description

business_type_id

Yes

String

Specifies the service type ID.

Minimum length: 1

Maximum length: 64

incident_sub_type_id

No

String

Specifies the service ticket subtype ID.

Minimum length: 1

Maximum length: 64

product_category_id

No

String

Specifies the product type ID.

Minimum length: 1

Maximum length: 64

Request Parameters

Table 2 Request header parameters

Parameter

Mandatory

Type

Description

X-Auth-Token

Yes

String

Specifies the user token.

It can be obtained by calling the IAM API (value of X-Subject-Token in the response header).

Minimum length: 1

Maximum length: 5000

X-Language

No

String

Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default.

Some internationalization information, such as the service ticket type and name, is displayed based on the language environment.

Minimum length: 1

Maximum length: 32

X-Time-Zone

No

String

Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default.

Time-related data is processed based on the time zone of the environment.

Minimum length: 1

Maximum length: 32

Response Parameters

Status code: 200

Table 3 Response body parameters

Parameter

Type

Description

extends_params

Array of ExtendsParamV2 objects

Specifies the list of additional parameters.

Array length: 0 - 65535

common_params

Array of CommonParamV2 objects

Specifies the list of public additional parameters.

Array length: 0 - 65535

Table 4 ExtendsParamV2

Parameter

Type

Description

tips

String

Specifies the tips.

Minimum length: 0

Maximum length: 128

required

Integer

Specifies whether it is mandatory or not.

Minimum value: 0

Maximum value: 1

length

Integer

Specifies the limited length.

Minimum value: 0

Maximum value: 65535

language

String

Specifies the language.

Minimum length: 1

Maximum length: 32

param_key

String

Specifies the parameter ID.

Minimum length: 1

Maximum length: 32

param_name

String

Specifies the parameter name.

Minimum length: 1

Maximum length: 32

param_type

Integer

Specifies the parameter type.

Minimum value: 0

Maximum value: 10

param_desc

String

Describes the parameter.

Minimum length: 0

Maximum length: 128

default_value

String

Specifies the default value.

Minimum length: 0

Maximum length: 64

max_value

Long

Specifies the maximum value.

Minimum value: 0

Maximum value: 9223372036854775807

min_value

Long

Specifies the minimum value.

Minimum value: 0

Maximum value: 9223372036854775807

select_item

String

Specifies the option value.

Minimum length: 0

Maximum length: 5000

is_show

Integer

Specifies whether it is displayed or not.

Minimum value: 0

Maximum value: 1

is_sensitive

Integer

Specifies whether it is sensitive or not.

Minimum value: 0

Maximum value: 1

Table 5 CommonParamV2

Parameter

Type

Description

param_key

String

Specifies the parameter ID.

Minimum length: 1

Maximum length: 32

param_name

String

Specifies the parameter name.

Minimum length: 1

Maximum length: 32

is_show

Integer

Specifies whether it is displayed or not.

Minimum value: 0

Maximum value: 1

is_required

Integer

Specifies whether it is mandatory or not.

Minimum value: 0

Maximum value: 1

Request Example

GET https://{endpoint}/v2/servicerequest/config/extends-map

null

Response Example

Status code: 200

Code 200 is returned if the operation is successful.

{
  "extends_params" : {
    "tips" : "Please enter",
    "required" : 1,
    "length" : 32,
    "language" : "en-us",
    "param_key" : "ecs_instance_id",
    "param_name" : "ECS instance ID",
    "param_type" : 0,
    "param_desc" : "ECS instance ID",
    "default_value" : null,
    "max_value" : null,
    "min_value" : null,
    "select_item" : null,
    "is_show" : 1,
    "is_sensitive" : 1
  },
  "common_params" : {
    "param_key" : "ecs_instance_id",
    "param_name" : "ECS instance ID",
    "is_show" : 1,
    "is_required" : 1
  }
}

Status Codes

Status Code

Description

200

Code 200 is returned if the operation is successful.

Error Codes

See Error Codes.