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Service Tickets
Service Tickets
- Service Overview
- User Guide
-
API Reference
- Before You Start
- API Overview
- Calling APIs
- Application Examples
-
API v2 (Recommended)
- Agreement Management
- Attachment Management
- Service Ticket Management
- Service Ticket Permission Management
- Attachment Management
- Authorization Management
- Service Ticket Quota Management
-
Basic Ticket Configuration Query
- Querying Country/Region Code
- Querying Problem Type List
- Querying Additional Parameters
- Querying Problem Type Template
- Querying Service Ticket Category List
- Querying Product Type List
- Querying Region List
- Service Ticket Satisfaction Category List
- Querying Problem Severity List
- Querying Service Ticket Limits (Such As Limited CCs in an Email)
- Label Management
- Ticket Message Management
-
Ticket Query
- Querying Agency Information
- Querying Partner Service Ticket Permissions
- Statistics of Service Tickets in Various Statuses
- Querying Service Ticket Details
- Querying Service Ticket Operation Logs
- Querying Service Ticket CC
- Querying Service Ticket Status
- Querying Associated Partner Service Information
- Querying Service Ticket List Interface
- Querying Sub-User Information
- Management of Associated Tickets
- Verification Code Management
- Appendix
Viewing Traces
Updated on 2022-10-13 GMT+08:00
Scenarios
After you enable CTS, it starts recording operations on service tickets. You can view the operation records (called traces in CTS) of the last seven days on the CTS console.
Procedure
- Log in to the management console.
- Click Service List and choose Management & Governance > Cloud Trace Service.
- In the navigation pane on the left, choose Trace List
- Set the search criteria. The following filters are available:
- Trace Type, Trace Source, Resource Type, and Search By: Select a filter from the drop-down list.
If you select Resource ID for Search By, specify a resource ID.
- Operator: Select a specific operator from the drop-down list.
- Trace Status: Select All trace statuses, Normal, Warning, or Incident.
- Time range: In the upper right corner of the page, you can query traces in the last one hour, last one day, last one week, or within a customized period of time.
- Trace Type, Trace Source, Resource Type, and Search By: Select a filter from the drop-down list.
- Click Query.
- On the right of the filter box, click Export. CTS exports a CSV file listing query results.
- (Optional) Click
on the left of a trace to expand its details.
- (Optional) Click View Trace in the Operation column. The trace structure details are displayed.
Parent topic: Viewing CTS Traces
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