Help Center/Service Tickets/API Reference/API v2 (Recommended)/Ticket Query/Querying Associated Partner Service Information
Updated on 2025-11-07 GMT+08:00
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Querying Associated Partner Service Information

Function

Query the service information of an associated partner.

URI

GET /v2/servicerequest/cases/partners/service-info

Table 1 Query parameters

Parameter

Mandatory

Type

Description

case_sub_type_id

No

String

Specifies the service ticket subcategory.

Minimum length: 0

Maximum length: 64

product_id

No

String

Specifies the ISV product ID.

Minimum length: 0

Maximum length: 64

Request Parameters

Table 2 Request header parameters

Parameter

Mandatory

Type

Description

X-Auth-Token

Yes

String

Specifies the user token.

It can be obtained by calling the IAM API (value of X-Subject-Token in the response header).

Minimum length: 1

Maximum length: 5000

X-Language

No

String

Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default.

Some internationalization information, such as the service ticket type and name, is displayed based on the language environment.

Minimum length: 1

Maximum length: 32

X-Time-Zone

No

String

Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default.

Time-related data is processed based on the time zone of the environment.

Minimum length: 1

Maximum length: 32

Response Parameters

Status code: 200

Table 3 Response body parameters

Parameter

Type

Description

partners_service_info

PartnersServiceInfo object

Specifies the partner service information.

Table 4 PartnersServiceInfo

Parameter

Type

Description

customer_id

String

Specifies the customer ID.

Minimum length: 1

Maximum length: 64

customer_name

String

Specifies the customer name.

Minimum length: 1

Maximum length: 256

service_time_zone

String

Specifies the time zone (GMT+08:00).

Minimum length: 0

Maximum length: 10

service_time_day

String

Specifies service days of each week.

Minimum length: 1

Maximum length: 7

service_time_hour

String

Specifies service hours of each day.

Minimum length: 1

Maximum length: 2

Request Example

None

Response Example

Status code: 200

Code 200 is returned if the operation is successful.

{
  "partners_service_info" : [ {
    "customer_id" : "test",
    "customer_name" : "test",
    "service_time_zone" : "GMT+8",
    "service_time_day" : "5",
    "service_time_hour" : "8"
  } ]
}

Status Codes

Status Code

Description

200

Code 200 is returned if the operation is successful.

Error Codes

See Error Codes.

Parent topic:Ticket Query