Deze pagina is nog niet beschikbaar in uw eigen taal. We werken er hard aan om meer taalversies toe te voegen. Bedankt voor uw steun.

Querying More Messages

Updated on 2025-02-10 GMT+08:00

Function

Query more messages.

URI

GET /v2/servicerequest/cases/{case_id}/instant-messages/more

Table 1 Path parameters

Parameter

Mandatory

Type

Description

case_id

Yes

String

Specifies the service ticket ID.

Minimum length: 0

Maximum length: 64

Table 2 Query parameters

Parameter

Mandatory

Type

Description

create_time

Yes

String

Specification the creation time (timestamp).

Minimum length: 0

Maximum length: 32

type

Yes

Integer

Specifies the type of the last message. The options are 0 (Customer message) and 1 (Reply message by customer service personnel).

Minimum value: 0

Maximum value: 1

group_id

No

String

Specifies the group ID.

Minimum length: 0

Maximum length: 64

limit

Yes

Integer

Specifies the number of records to be queried.

Minimum value: 0

Maximum value: 100

Request Parameters

Table 3 Request header parameters

Parameter

Mandatory

Type

Description

X-Auth-Token

Yes

String

Specifies the user token.

It can be obtained by calling the IAM API (value of X-Subject-Token in the response header).

Minimum length: 1

Maximum length: 5000

X-Language

No

String

Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default.

Some internationalization information, such as the service ticket type and name, is displayed based on the language environment.

Minimum length: 1

Maximum length: 32

X-Time-Zone

No

String

Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default.

Time-related data is processed based on the time zone of the environment.

Minimum length: 1

Maximum length: 32

Response Parameters

Status code: 200

Table 4 Response body parameters

Parameter

Type

Description

count

Integer

Specifies the total number.

Minimum value: 0

Maximum value: 65535

message_list

Array of QueryMessageInfoV2 objects

Specifies the list of messages.

Table 5 QueryMessageInfoV2

Parameter

Type

Description

type

Integer

Specifies the type. It can be deleted.

Minimum value: 0

Maximum value: 1

replier_type

Integer

Specifies the replier type.

Minimum value: 0

Maximum value: 3

replier

String

Specifies the replier ID.

Minimum length: 0

Maximum length: 64

content

String

Specifies the message content.

Minimum length: 0

Maximum length: 400

create_time

String

Specifies the creation time.

replier_name

String

Specifies the replier name.

Minimum length: 0

Maximum length: 256

is_first_message

Integer

Specifies whether it is the first message.

Minimum value: 0

Maximum value: 1

iam_user_type

Integer

Specifies the sub-user type.

Minimum value: 0

Maximum value: 3

accessory_list

Array of SimpleAccessoryV2 objects

Specifies the attachment list.

Table 6 SimpleAccessoryV2

Parameter

Type

Description

accessory_id

String

Specifies the attachment ID.

Minimum length: 0

Maximum length: 64

file_actual_name

String

Specifies the actual name of the attachment.

Minimum length: 0

Maximum length: 256

Request Example

GET https://{endpoint}/v2/servicerequest/cases/case-123/instant-messages/more

null

Response Example

Status code: 200

Code 200 is returned.

{
  "count" : 1,
  "message_list" : [ {
    "type" : 0,
    "replier" : "test",
    "content" : "test",
    "create_time" : "2020-07-09 00:00:00",
    "replier_name" : "test",
    "is_first_message" : 1,
    "iam_user_type" : 0,
    "accessory_list" : [ {
      "accessory_id" : "123",
      "file_actual_name" : "test"
    } ]
  } ]
}

Status Codes

Status Code

Description

200

Code 200 is returned if the operation is successful.

Error Codes

See Error Codes.

Feedback

Feedback

Feedback

0/500

Selected Content

Submit selected content with the feedback