Updated on 2022-10-13 GMT+08:00

Querying More Messages

Function

Query more messages.

URI

GET /v2/servicerequest/cases/{case_id}/instant-messages/more

Table 1 Path parameters

Parameter

Mandatory

Type

Description

case_id

Yes

String

Specifies the service ticket ID.

Minimum length: 0

Maximum length: 64

Table 2 Query parameters

Parameter

Mandatory

Type

Description

create_time

Yes

String

Specification the creation time (timestamp).

Minimum length: 0

Maximum length: 32

type

Yes

Integer

Specifies the type of the last message. The options are 0 (Customer message) and 1 (Reply message by customer service personnel).

Minimum value: 0

Maximum value: 1

group_id

No

String

Specifies the group ID.

Minimum length: 0

Maximum length: 64

limit

Yes

Integer

Specifies the number of records to be queried.

Minimum value: 0

Maximum value: 100

Request Parameters

Table 3 Request header parameters

Parameter

Mandatory

Type

Description

X-Auth-Token

Yes

String

Specifies the user token.

It can be obtained by calling the IAM API (value of X-Subject-Token in the response header).

Minimum length: 1

Maximum length: 5000

X-Language

No

String

Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default.

Some internationalization information, such as the service ticket type and name, is displayed based on the language environment.

Minimum length: 1

Maximum length: 32

X-Time-Zone

No

String

Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default.

Time-related data is processed based on the time zone of the environment.

Minimum length: 1

Maximum length: 32

Response Parameters

Status code: 200

Table 4 Response body parameters

Parameter

Type

Description

count

Integer

Specifies the total number.

Minimum value: 0

Maximum value: 65535

message_list

Array of QueryMessageInfoV2 objects

Specifies the list of messages.

Table 5 QueryMessageInfoV2

Parameter

Type

Description

type

Integer

Specifies the type. It can be deleted.

Minimum value: 0

Maximum value: 1

replier_type

Integer

Specifies the replier type.

Minimum value: 0

Maximum value: 3

replier

String

Specifies the replier ID.

Minimum length: 0

Maximum length: 64

content

String

Specifies the message content.

Minimum length: 0

Maximum length: 400

create_time

String

Specifies the creation time.

replier_name

String

Specifies the replier name.

Minimum length: 0

Maximum length: 256

is_first_message

Integer

Specifies whether it is the first message.

Minimum value: 0

Maximum value: 1

iam_user_type

Integer

Specifies the sub-user type.

Minimum value: 0

Maximum value: 3

accessory_list

Array of SimpleAccessoryV2 objects

Specifies the attachment list.

Table 6 SimpleAccessoryV2

Parameter

Type

Description

accessory_id

String

Specifies the attachment ID.

Minimum length: 0

Maximum length: 64

file_actual_name

String

Specifies the actual name of the attachment.

Minimum length: 0

Maximum length: 256

Request Example

GET https://{endpoint}/v2/servicerequest/cases/case-123/instant-messages/more

null

Response Example

Status code: 200

Code 200 is returned.

{
  "count" : 1,
  "message_list" : [ {
    "type" : 0,
    "replier" : "test",
    "content" : "test",
    "create_time" : "2020-07-09 00:00:00",
    "replier_name" : "test",
    "is_first_message" : 1,
    "iam_user_type" : 0,
    "accessory_list" : [ {
      "accessory_id" : "123",
      "file_actual_name" : "test"
    } ]
  } ]
}

Status Codes

Status Code

Description

200

Code 200 is returned if the operation is successful.

Error Codes

See Error Codes.