What's New

1

Unsubscription experience is optimized.

1. A dialog box is displayed when you unsubscribe from a resource with a renewal period.

   When you unsubscribe from an in-use resource that is scheduled for renewal but not yet renewed, a dialog box is displayed, saying "The following resources involve renewal periods that have not taken effect. If you still need to use the resource, you can unsubscribe from just the renewal period that has not yet started." In this case, you can choose to go to the Unsubscribe from Renewal Periods page or proceed with the unsubscription.

2. The prompt message for large-value order unsubscription is optimized.

   When your unsubscription from a large-value order is in the pending review state, the message displayed on the order details page is optimized as follows: "Your unsubscription request is pending review by your account manager and will be processed within 24 hours. Wait until the review is completed. Learn more"

Commercial use

Precautions for Large-Value Unsubscriptions

2

Prompt messages are added for renewing or unsubscribing from associated resources.

If you want to renew or unsubscribe from an instance with associated resources, options and messages for the associated operation are displayed as follows:

• Renew associated instances: "Some of the instances you've selected are associated with yearly/monthly instances. You are advised to renew these associated instances together with the selected instances to avoid service interruptions or possible data loss due to different expiration times."
• Unsubscribe from associated instances: "Some of the instances you've selected are associated with yearly/monthly instances. If you no longer need these associated instances, you can unsubscribe from them along with the selected instances to reduce your costs."

Commercial use

N/A

1

Resource packages do not support the same renewal date setting.

Resource packages do not support the same renewal date setting. The details are as follows:

• If the instances selected in the renewal list contain resource packages, when you click Renewal Date, the instances that do not support the renewal date setting are displayed in the sidebar.
• If there are resource packages selected for batch renewal, when you select Renewal Date, the check boxes before the resource packages are grayed out, indicating that the renewal date cannot be set. The message "Instances that do not support setting the renewal date: X" is displayed.

Commercial use

Renewal Date

2

The cloud service unsubscription page is optimized.

The layout of the cloud service unsubscription page is reorganized as follows:

1. The Confirm Unsubscription pane is added for unsubscriptions from in-use resources. The confirmation checkbox and messages are relocated from the lower right corner of the page to the added pane.
2. The Actual Refund pane is added to the lower part of the page. The refund, message, and confirm button are relocated from the lower right corner to the new pane. The refund destination is provided.
3. If you are a partner's customer or using a member account, the following message will be displayed: For orders paid by your partner or master account, the refund will be returned to the payer's Huawei Cloud account.

Commercial use

N/A

1

The cloud service unsubscription page is optimized.

• The following message has been added: After the unsubscription is successful, the refund will be returned to your Huawei Cloud account. For details, see Refunding.
• The following optimizations have been made on the cloud service unsubscription page:
  1. The page width is changed from fixed to adaptive, based on the resolution.
  2. The color of the prompt box on the top is changed from blue to orange, and the color of the Partial Refund label is changed from orange to red.
  3. The refund details are displayed by default, and the Hide button is no longer available.
  4. The following message has been added: For orders paid by your partner or master account, the refund will be returned to the payer's Huawei Cloud account.

Commercial use

Refunding

2

Online payment is available for the signing entity SPARKOO TECHNOLOGIES - SOLE PROPRIETORSHIP L.L.C.

If your signing entity is SPARKOO TECHNOLOGIES - SOLE PROPRIETORSHIP L.L.C., you can use online payment.

Commercial use

Adding a Payment Method

1

Orders can be canceled in batches.

Orders on the Unpaid Orders page can be canceled in batches.

• Only orders pending payment or pending approval can be canceled.
• A maximum of 30 orders can be canceled in a batch.
• If non-cancelable orders are selected, the reasons for cancellation failure will be displayed.

Commercial use

Canceling Orders

2

The billing of auto-renew is optimized.

• If you do not set an auto-renewal deduction date, Huawei Cloud will initiate a payment request by default at 03:00 (GMT+08:00) seven days before the resource expires. If you set an auto-renewal deduction date, expenditures will be deducted at 03:00 (GMT+08:00) on the specified date by default.
• If you enable auto-renewal for a resource about to expire and the resource will expire earlier than 03:00 (GMT+08:00) on the expiration date, the auto-renewal may fail. To avoid this situation, the auto-renewal fee is now deducted immediately after you enable auto-renewal.

Commercial use

Auto-Renewal Rules

1

The duration of yearly/monthly resources is calculated by the hour.

On December 24, 2024, Huawei Cloud will calculate the order duration, actual usage duration, and the remaining duration of yearly/monthly resources by the hour. This change will affect scenarios such as specification upgrades and downgrades, unsubscriptions, and capacity expansions.

Commercial use

Notice on the Change on Duration Unit of Yearly/Monthly Resources for Billing

2

Auto-renewal can be selected on the Renewals page.

On the Renewals page, the auto-renewal check box is added. When manually renewing instances, you can also select auto-renewal for them.

• The auto-renewal duration is the same as the manual renewal duration. By default, the number of auto-renewals is not limited.
• If you manually renew an instance with auto-renewal already enabled, the auto-renewal duration and number of auto-renewals remain unchanged.
• If no instance supports auto-renewal or auto-renewal has been enabled for all instances, the auto-renewal check box is not displayed by default.

Commercial use

Manual Renewals

3

The bank transfer claim function is launched in the Billing Center.

After you transfer money offline using a general account, you need to log in to the Billing Center and choose Funds Management > Bank Transfer Claim to submit a request to claim the money.

After the bank transfer is complete, Huawei Cloud will manually apply the money to your bills based on the claim information.

Commercial use

Bank Transfer Claim

1

The alert threshold of expenditure quota can be configured.

The expenditure quota alert threshold can now be configured. If the threshold is reached or exceeded, Huawei Cloud will send you an SMS or email notification.

• You can modify the alert threshold on the Funds Management > Expenditure Quota page in the Billing Center.
• Set Alert Threshold is added to the Overview page in the Billing Center.

Commercial use

Expenditure Quota

2

The bill data storage function is optimized.

The bill data storage function is upgraded to provide more detailed bill data. If you have enabled bill data storage before this upgrade, you can click the button in the upper right corner of the page to experience the new version.

Enabling the new version does not affect the old bill data storage. If you want to switch to the new version, disable the old version.

In the new version, you can subscribe to the following types of bill files:

• Resource bill by billing cycle
• Bill details by usage type

Commercial use

Data Storage

1

The export function on the Renewals page is optimized.

The export function on the Renewals page is optimized, and messages are provided to clarify the difference between the two export methods.

• One-click Export is changed to Export Renewal Prices. All resources that meet the filter criteria on the current page can be exported. The exported file contains the current list prices and discounted prices, which can be used to estimate the renewal price. A maximum of 10,000 records can be exported at a time.
• Batch Export is changed to Export Pending Renewals. The selected resources to be renewed can be exported. On the Export page, you can adjust the renewal duration, view the available discounts and discounted prices, and estimate the renewal price. A maximum of 200 records can be exported at a time.

Commercial use

Exporting the Renewal Data

2

The billing cycle can be set to a period of up to last 36 months on the Bill Details page.

On the Bill Details page of the Billing Center, you can select the last 36 months in Billing Cycle to view your expenditures.

• If you select billing cycles in the last 18 months, the data from the selected period will be displayed in the list.
• If you select billing cycles between the last 19 to 36 months, a dialog box is displayed, asking you to download the historical data on the Export page.

Commercial use

Bill Details

3

The default selections in Customized Column on the Bill Details page are adjusted.

On the Bill Details page of the Billing Center, Package Usage is by default not selected and Package Usage (Pricing Unit) is selected.

Commercial use

Bill Details

4

The flexi-purchase coupon balance is displayed on the Expenditure Quota page.

Flexi-Purchase Coupon Balance is now displayed under Used Quota on the Expenditure Quota page.

Commercial use

Expenditure Quota

1

The rules for calculating the billing cycle are optimized.

In accordance with the HUAWEI CLOUD Customer Agreement, Huawei Cloud will change how the billing cycle is calculated.

Starting from 00:00:00 (GMT+08:00) on September 01, 2024, Huawei Cloud will use the month when an expenditure is generated to calculate the billing cycle. Specifically:

1. If both the consumption time and transaction time were in the previous month, the transaction is counted as part of the previous billing cycle.
2. If the consumption time was in the previous month, and the transaction time is between 00:00:00 and 23:59:59 on the 1st day of the current month, the transaction is counted as part of the previous billing cycle.
3. If the consumption time was in the previous month, and the transaction time is after 23:59:59 on the 1st day of the current month, the transaction is counted as part of the current billing cycle.
4. If both the consumption time and transaction time are in the current month, the transaction is counted as part of the current billing cycle.

Commercial use

How Does Huawei Cloud Calculate the Billing Cycle?

2

The message for adding cards is optimized.

• The following message is deleted:

  The country/region where your credit card is issued must be the same as the country/region where your Huawei Cloud account is registered.

• The following message is modified:

  Original message:

  The country/region to which the card belongs is different from that registered with your account. Try again with another credit card.

  New message:

  The card verification failed. Try again with another credit card. If the problem persists, submit a service ticket.

Commercial use

Adding a Payment Method

1

The settings for an auto-renewal fee deduction date are optimized.

• Two options are added for setting an auto-renewal fee deduction date so that you can choose to automatically renew resources 1 day before they expire or on the day when they expire. With these two options additionally supported, resources can be automatically renewed on their expiration dates or 1 to 7 days before they expire.
• The button for setting an auto renewal fee deduction date is moved to the upper right corner of the Auto Renewals page, and the deduction date for auto-renewal fee deduction date is displayed.

Commercial use

Deduction Date for Auto-Renewal

2

The export function on the Renewals page is optimized.

The Export All and Batch Export buttons are combined. You can click Export and select the way to export renewal data.

• Export All allows you to export all to-be-renewed resources that meet the current filter criteria. A maximum of 10,000 records can be exported at a time.
• Batch Export allows you to export selected resources to be renewed. A maximum of 200 records can be exported at a time.

Commercial use

Exporting the Renewal Data

1

Unpayable orders can be automatically canceled.

Huawei Cloud will automatically cancel an order that cannot be paid in one of the scenarios listed below. You can view the cancellation reason as prompted.

• The order payment deadline exceeded.
• The resource has been deleted, the resource specifications have been changed, or the billing mode of the resource has been changed to pay-per-use.
• The order is rejected.
• The unsubscription refund fails.
• An auto-renewal has been performed, so the manual renewal order or change order is automatically cancelled.
• The associated contract has been terminated.

Commercial use

Why Is My Order Automatically Canceled?

2

The rule for calculating the fixed price for an upgraded specification is optimized.

The new rule for calculating the fixed price for an upgraded specification is as follows:

Upgrade price = (Price of the new specification x Remaining duration – Price of the old specification x Remaining duration) x (Fixed price of the new specification/List price for the subscription term)

Commercial use

Pricing of a Changed Specification

3

Renewal filter criteria are optimized.

On the Renewals page, the two filters (renewal status and expiration time) are combined, and the number of resources in each state is displayed.

Commercial use

Resource Expiration Rules

1

The billing mode can be changed to pay-per-use and specifications can be downgraded for invoiced resources.

The billing mode of the Huawei Cloud products can be changed to pay-per-use or downgrade their specifications even if invoices have been issued for these products.

Commercial use

N/A

2

The auto-renewal duration is kept the same as the manual renewal duration.

On the Orders > Renewals page in the Billing Center:

• You can select, instead of dragging, your desired renewal duration on the manual renewal, auto-renewal, and batch export pages. This operation is now the same as those on the cloud service purchase pages.
• The auto-renewal duration now has more options, providing you experience consistent with the manual renewal duration.

Commercial use

Enabling Auto-Renewal

3

The What's New module is available on the Overview page.

The What's New module is provided on the Overview page of the Billing Center, so you can see the latest two announcements. You can click the > icon to go to the What's New page to view all announcements.

Commercial use

Overview

4

The function of exporting resource packages is optimized.

On the Resource Packages page in the Billing Center, when you click Export on the Resource Packages page, the following message will be displayed: A maximum of 10000 entries can be exported at a time. For more entries, export them multiple times.

Commercial use

Resource Packages

1

The default auto-renewal duration of resource packages is changed.

You can set auto-renewal on the resource package purchase page. By default, the auto-renewal duration is the same as that for yearly/monthly subscriptions (one month for a monthly subscription and one year for a yearly subscription).

Commercial use

Auto-Renewal Rules

1

Messages are added to resources for which change to pay-per-use upon expiration or cancel renewal upon expiration is configured.

When you renew or change resources for which Change to Pay-per-Use Upon Expiration or Cancel Renewal Upon Expiration is configured, the following message is displayed: "You have configured Cancel Renewal for the following resources. To renew them, Enable Manual Renewal." or "The billing mode of the following resources will be changed to pay-per-use after X days." In this cae, you can enable manual renewal for the resources.

Commercial use

Enabling Manual Renewal

2

The area of Enter a sales personnel account is removed from the Renewals page for KooGallery products.

The area of Enter a sales personnel account is no longer displayed on the Renewals page for KooGallery products.

Commercial use

N/A

1

The resource information of historical yearly/monthly data cannot be updated.

For yearly/monthly products, after you update the resource name and resource tag on the cloud service console, the updates are not be included in the bill details if the resource information has expired. Example:

Operation:

1. On October 10, 2023, you purchased a one-month EVS disk. The Billing Center generated an order for your new purchase.

2. On November 08, 2023, you renewed the EVS disk for one month. The Billing Center generated an order for your renewal.

3. On November 20, 2023, you updated the resource name and resource tag on the EVS console.

Result:

• The resources in the new purchase order have expired, so the resource name and tag will not be updated in the bill of that order.
• However, the resources in the renewal order are still in use, and the resource name and tag will be updated in the bill of that order.

Commercial use

Bill Details

2

Optimizations have been made on setting a renewal date.

On the Orders > Renewals page in the Billing Center:

On the Manual Renewals and Auto Renewals page, the Set Renewal Date button is grayed out if no resource is selected. After you select resources and click Set Renewal Date. The Renewal Date page is displayed. You can click to change the renewal date. Then, click Pay to go to the payment page. After the payment is complete, the selected resources will be renewed on the renewal date you set.

Commercial use

Renewal Date

3

The display of the start time and end time of resources in order details is optimized.

On the Orders > My Orders > Details page in the Billing Center:

The start time and end time of resources in an order cannot be displayed until the order is complete. The orders include those for new purchase, changing the billing mode from pay-per-use to yearly/month, adding child resources, and trial use.

Commercial use

Viewing Order Details

1

Up to 30 unpaid orders are displayed by default on a single page.

The Unpaid Orders page displays 30 orders by default, and you can select all 30 orders on the page for combined payment.

Commercial use

Paying for Orders

2

Messages are optimized or added for scenarios where coupons are not returned

Coupons will not be returned when you unsubscribe from resources in use, downgrade specifications, and change the billing mode immediately to pay-per-use.

• The message "Used cash coupons and discount coupons will not be returned." is displayed in red.
• The message "Used coupons will not be returned." is added to the refund details.

Commercial use

Unsubscribing from In-Use Resources

Changing the Billing Mode From Yearly/Monthly to Pay-per-Use Immediately

Specification Downgrades

3

Renewal reminders are optimized.

If auto-renewal has been enabled for resources, the Billing Center will no longer send you renewal notifications. If the auto-renewal of resources fails due to insufficient account balance and the resources enter the grace period or retention period, the Billing Center will continue to send you renewal notifications.

Commercial use

N/A

1

The messages for batch operations are optimized.

On the Orders > Unpaid Orders page in the Billing Center:

When you combine orders to pay in a batch, a dialog box is displayed, listing the orders that cannot be combined if any and their failure reasons.

On the Orders > Renewals page in the Billing Center:

When you select a batch operation (such as enabling auto-renewal, changing the billing mode to pay-per-use upon expiration, and stopping renewal upon expiration), a dialog box is displayed, listing the resources that cannot be operated in a batch and their failure reasons if any. In addition, you can export the listed data.

Commercial use

N/A

2

Recommendations on the renewal duration of expired resources are provided.

If a renewed resource will expire within 15 days, you are advised to renew the resource for one more month. In this case, the following message will be displayed:

• For a single resource: "Your resource is in the retention period. To continue using it, renew the resource for N months or longer."
• For multiple resources in a batch: "Some of your resources are in the retention period. To continue using them, renew the resources for N months or longer."

Commercial use

Manual Renewal

3

Messages for the validity period in renewal management are optimized.

The new messages for the validity periods of renewals are as follows:

• If a resource is about to expire, the message provides the validity period and indicates that the resource will enter the grace period.
• If a resource enters the grace period, the message provides the validity period and indicates that the resource will be frozen.
• If a resource enters the retention period, the message provides the validity period and indicates that the resource will be deleted.

Commercial use

N/A

4

The service type in the order list on the Pay page is optimized.

The Service Type/Combination Type column in the order list on the Pay page is renamed Service Type. For a combined order, all service types in the combined order are displayed.

Commercial use

What Is a Combined Order?

5

The order searching and filtering function is optimized.

On the Orders > Renewals page in the Billing Center:

• You can filter resources to be renewed by Product Type/Specifications, Region, or Enterprise Project.
• You can use the instance ID, resource ID, instance name, or order No. to search for resources to be renewed.

On My Orders of Orders in the Billing Center:

• You can select a time range from the dorp-down list above the order list, so you can filter orders created in the last six months, since this year, last year, or within a custom time range.
• You can filter orders by selecting a product type from the dorp-down list above the order list.

Commercial use

N/A

6

The layout of renewals pages is optimized.

On the Orders > Renewals page in the Billing Center:

• The Set Renewal Date button in the upper right corner of the Renewals page is moved to the Manual Renewals and Auto-Renewals pages.
• The Set Deduction Date for Auto-Renewal button in the upper right corner of the Renewals page is moved to the Auto-Renewals page, and the button is renamed Detection Date.

Commercial use

Renewal Date

Deduction Date for Auto-Renewal

7

The function of storing bills of an enterprise master account to OBS is optimized for unified accounting management.

1. The Save Bills of Unified Accounting Members field is added.
   • This field is available only when you are using an enterprise master account for unified accounting management.
   • This field specifies whether to push member accounts' bills to the master account. When this field is set to Yes, Huawei Cloud pushes bills of member accounts to the master account for unified accounting management.
2. The Account field is added to the OBS bill files you subscribed to, including the files of resource consumption records and resource details.

Commercial use

Enabling Data Storage

Resource Expenditures

Resource Bill

1

Payer information is added to the order details page.

On the Orders > My Orders > Details page in the Billing Center:

Payer information is added to the order details page. If the payer of an order is an IAM user, the user information is displayed.

Commercial use

N/A

2

The order export function is optimized.

On the Orders > Unpaid Orders page in the Billing Center:

• The Export All button is changed to Batch Export. The button is grayed out by default. It becomes available only after you select certain orders to export.
• After you click Batch Export, a new page is displayed. The selected items remain unchanged after you return to the original page.

On the Orders > Renewals page in the Billing Center:

• The Batch Export button is grayed out by default. It becomes available only after you select orders.
• After you click Batch Export, a new page is displayed. The selected items remain unchanged after you return to the original page.

Commercial use

Batch Export

Exporting Pending Renewals

3

The messages displayed on the Pay page are optimized.

If online payment is unavailable, no messages appear on the Pay page. You can view bank transfer details and complete the transaction offline.

Commercial use

Making Repayments (Postpaid Direct Customers)

1

The order export function is optimized.

You can export orders and renewal resources by cloud service. The association between instances and child resources and related details are displayed. The old order export method is also supported.

On the Unpaid Orders or My Orders page under Orders in the Billing Center:

By default, order information is exported in the new table style. A message is displayed, indicating that the download method of the old order export table is still available.

On the Orders > Renewals page in the Billing Center:

By default, the renewal information is exported in a table, which contains two sheets, one using the new template and the other using the old template.

Commercial use

What's New in Export Templates?

2

Renewals are optimized to improve user experience.

On the Orders > Renewals page in the Billing Center:

• By default, up to 50 records are displayed on a page in the renewal list. You can now select 100 or 200 records per page.
• The style of the exported renewal table is updated. The instance name and instance ID are displayed in two columns. You can copy resource IDs in batches to search for multiple resources.
• The button name Exporting Renewal Prices is changed to Export All (**), in which ** indicates the number of records to be exported.

Commercial use

Exporting Renewal Prices

3

Payment information is added to the order details page.

Payment information is added to the order details page to display the order amount and discount details. For completed orders, you can also see the payment channel and amount under Paid Amount.

Commercial use

N/A

4

The new Huawei Cloud visual style is used for the order payment and payment result pages.

The order payment and payment result pages are updated to the new Huawei Cloud visual style.

Commercial use

N/A

5

The messages displayed for unsubscriptions are optimized.

The messages on the top of the Unsubscriptions page are optimized and changed to:

1. Some services cannot be unsubscribed from. You can learn more about unsubscription here.

2. If an unsubscription rule conflicts with a promotion, the promotion takes precedence.

3. If you want to unsubscribe from in-use resources that have been renewed, you can unsubscribe from both the in-use part and the inactive renewed part, or from the renewal period that has not yet taken effect.

Commercial use

Unsubscribing from In-Use Resources

Unsubscription Not Allowed

6

The page for adding a card is optimized.

1. Partners can add credit cards.
2. Credit cards are displayed in a list.
3. Card brands are displayed.
4. Any valid credit card can be set as the default card for payments. The default card cannot be deleted unless changed to a non-default card. All valid and expired cards can be edited.

Commercial use

Adding a Payment Method

7

The rules for sending notifications before resource packages expiration are optimized.

• Before the optimization:

  For resource packages, you will be notified of renewals 3 days and 1 day before the expiration date.

• After the optimization:

  For resource packages, you will be notified of renewals 15 days, 7 days, 3 days, and 1 day before the expiration date.

Commercial use

N/A

1

Renewals are optimized to improve user experience.

On the Orders > Renewals page in the Billing Center:

• The document link "Cannot Find the Resources to Be Renewed" is added to the page.
• You can customize the period and filter resources that will expire during the period.
• If the renewal is successful but the list is not refreshed, the Updating icon is added under Validity Period and a message is displayed.

On the Renewal Operation page:

• You can click a document link to learn the guidelines on enabling auto-renewal.

Commercial use

What Can I Do If I Cannot Find the Resources to Be Renewed?

Enabling Auto-Renewal

2

Resource package renewals are optimized to improve user experience.

On the Orders > Renewals page in the Billing Center:

• A Resource package label is added to resource packages to distinguish from yearly/monthly resources.
• The filtering function is supported, allowing resource packages to be hidden or filtered out.
• The resource package information is updated, and a link to the resource package help document is added.

On the Renewal Operation page:

• A message is displayed, indicating that the renewed resource package will take effect after the current period expires, instead of taking effect immediately. If the usage available in the current package does not meet your requirements, you can buy again.
• Effective Time is added to Renewal Date.

Commercial use

Buying Resource Packages Again

How Do I Choose Between Renew and Buy Again?

3

Intelligent recommendation is available.

• When you unsubscribe from resources with auto-renewal enabled, the auto-renewal function will not be automatically disabled. A link is added to the unsubscription result page. You can click the link to go to the renewal page and then change auto-renewal to manual renewal.
• A link for setting the renewal date is added to the resource expiration notification email or internal message. You can click the link to go to the help document.

Commercial use

Restoring to Manual Renewal

Setting a Renewal Date

4

A FAQ link is added to the usage guidelines on the Resource Packages page.

On the Resource Packages page in the Billing Center, the following FAQ is added to the usage guidelines: Why Is the Remaining Resource Not Calculated in Real Time?

Commercial use

Why Is the Remaining Resource Not Calculated in Real Time?

1

The renewal management page displays the resource provisioning/expiration time.

• The service type and specifications are combined into one column and displayed in two rows.
• The Provisioned/Expires column is added, showing the validity period of each resource.

Commercial use

N/A

2

Coupon usage rules are optimized.

• Cash coupons expiring this month are no longer prioritized. Instead, those with the largest balance are applied first.
• If multiple cash coupons have the same balance, the one expiring first is applied first.

Commercial use

N/A

3

Fields about Savings Plans are added to bills.

On the Overview page:

• When you click Discount, the data whose Discount Type is Savings Plans is displayed in the discount list.
• The Savings Plans information is displayed in the monthly bill summary. The information includes the savings plan's order No., payment option, total price, upfront fee, recurring fee, unsubscription fee, unsubscription handling fee, deduction details, and paid amount.

On the Bill Details page:

The expenditure details of savings plans are displayed, including the upfront fee, recurring fee, and deduction details.

Commercial use

Bills