What's New

1

Automatic Order Cancellation Is Optimized

Huawei Cloud will automatically cancel an order if it cannot be paid in one of the following scenarios.

• The payment deadline exceeded.
• The resource has been deleted, the resource specifications have been changed, or the billing mode of the resource has been changed to Pay-per-Use.
• The order is rejected.
• The refunds failed.
• The auto-renewal has been performed, so the manual renewal order is not required.
• The associated contract has been terminated.
• The accounting adjustment failed.

Customers can view the reasons in the prompts of their canceled orders.

Commercial use

Why Is My Order Automatically Canceled?

2

Rule of Calculating the Fixed Price for Specification Upgrade Is Optimized

The new rule is as follows:

Specification upgrade fee = (Price of the new configuration x Remaining duration – Price of the old configuration x Remaining duration) x (Fixed price of the new configuration/List price with the same subscription term)

Commercial use

Pricing of a Changed Specification

3

Resource Filtering Is Optimized on the Renewals Page

On the Renewals page, the two filtering items, renewal status and expiration time, are combined, and the number of resources in each status is displayed.

Commercial use

Resource Expiration Rules

1

Billing Mode Can Be Changed to Pay-per-Use and Specifications Can Be Downgraded for Invoiced Resources

Customers can change the billing mode of the Huawei Cloud products to Pay-per-Use or downgrade their specifications, although invoices have been issued for these products.

Commercial use

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2

Auto-Renewal Period Keeps the Same as Manual Renewal Period

On Renewals of Orders in the Billing Center:

• The renewal period options on the manual renewal, auto-renewal, and batch export pages are changed to buttons, which is the same as those on the cloud service purchase page.
• The auto-renewal period has more options, which keeps the same as the manual renewal period.

Commercial use

Enabling Auto-Renewal

3

Latest News Are Added to the Overview Page in the Billing Center

Latest News is added to the Overview page of the Billing Center to display the latest announcements. Customers can click the > icon to go to What's New to view all announcements.

Commercial use

Overview

4

Optimizations Have Been Made on the Export Function of the Resource Packages Page

On the Resource Packages page of the Billing Center, after a customer clicks Export, the Export dialog box is displayed. In the dialog box, a message is added.

Commercial use

Resource Packages

1

Default Auto-Renewal Period of Resource Packages Is Adjusted

When a customer purchases a resource package with auto-renewal enabled, the auto-renewal period is equal to the minimum subscription term of the product, 1 month for monthly product or 1 year for yearly product generally.

Commercial use

Auto-Renewal Rules

1

Operation Prompts Are Added to Resources for Which Change to Pay-per-Use Upon Expiration or Cancel Renewal Upon Expiration Is Configured

When customers renew or change the resources for which Change to Pay-per-Use Upon Expiration or Cancel Renewal Upon Expiration is configured, the Billing Center displays prompts like "You have configured Cancel Renewal for the following resources. To renew them, Enable Manual Renewal." or "The billing mode of the following resources will be changed to pay-per-use after X days."

Commercial use

Enabling Manual Renewal

2

Area of Entering a Sales Personnel Account Is Removed from the Renewals Page for KooGallery Products

The area of Enter a sales personnel account is not displayed on the Renewal page for KooGallery products.

Commercial use

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1

Resource Information Cannot Be Updated to the Historical Yearly/Monthly Product Orders

For a yearly/monthly product, if a customer updates the resource name and resource tag on the cloud service console, the new name and tag will not be updated to the resources which have expired in the bill.

Example:

1. On October 10, 2023, a customer subscribed to an EVS disk for one month. The Billing Center generated an order for the new purchase and the bill for the resource usage.
2. On November 8, 2023, the customer renewed the EVS disk for one month. The Billing Center generated another order for the renewal and the bill for the resource usage.
3. On November 20, 2023, the customer updated the resource name and resource tag on the EVS console.

Commercial use

Bill Details

2

Optimizations Have Been Made on Setting a Renewal Date

On Renewals of Orders in the Billing Center:

On the Manual Renewals and Auto Renewals tab page, Set Renewal Date is grayed out if no resource is selected. After customers select resources and click Renewal Date. The Renewal Date page is displayed. Customers can click to change the renewal date and click Pay to go to the payment page. After the payment is complete, the selected resources will be renewed to the renewal date.

Commercial use

Renewal Date

3

Start Time and End Time of Resources in Order Details Are Optimized

On Orders in the Billing Center:

The start time and end time of the resources in the orders cannot be displayed until the orders are complete. The orders include those for new purchase, changing the billing mode from pay-per-use to yearly/month, adding sub-resources, and trial use.

Commercial use

Viewing Order Details

1

Unpaid Orders Page Displays 30 Orders By Default

The Unpaid Orders page displays 30 orders by default, and customers can select all 30 orders on the page for combined payment.

Commercial use

Paying for Orders

2

Messages Are Added Indicating That the Coupons Are Not Returned In Some Scenarios

Coupons will not be returned when customers unsubscribe from resources in use, downgrade specifications, and change the billing mode immediately to pay-per-use.

• Related messages are displayed in red in the upper of the page.
• The prompt "Used coupons will not be returned." is added to the refund details.

Commercial use

Unsubscribing from In-Use Resources

Changing the Billing Mode From Yearly/Monthly to Pay-per-Use Immediately

Specification Downgrades

3

Renewal Reminders Are Optimized

Renewal notifications will not be sent for auto-renewed resources. If a resource enters the grace period or retention period after the automatical renewal failed due to insufficient account balance, the system continues to send renewal notifications.

Commercial use

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1

Failed Resources and Failure Reasons Are Listed in Batch Operations, and the Details of Failed Resources Can Be Exported

On My Orders of Orders on the Billing Center.

When a customer combines orders to pay in a batch, a dialog box is displayed, listing the orders that cannot be operated if there are any.

On Renewals of Orders in the Billing Center:

When a customer performs the operations in a batch (such as enabling auto-renewal, changing the billing mode to pay-per-use upon expiration, and stopping renewal upon expiration), a dialog box is displayed, listing the resources that cannot be operated and their failure reasons if there are any. In addition, the listed data can be exported.

Commercial use

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2

Recommendations on the Renewal Duration of Expired Resources Are Provided

If a resource has expired less than 15 days, the customer will be recommended to renew the resources for one more month.

• If the customer renews only one resource, the system displays the message:

  "Your resources are in the retention period. To continue using them, renew the resource for N months or longer."

• If the customer renews multiple resources, the system displays the message:

  "Some of your resources are in the retention period. To continue using them, renew the resource for N months or longer."

Commercial use

Manual Renewal

3

Validity Period Is Optimized to Show the Detailed Processing Policy Upon Expiration

On the Renewal or Unsubscriptions page of the Billing Center:

The validity period column is optimized.

• If the resource is to be expired soon, the system displays the validity period and indicates that the resource will enter the grace period.
• If a resource entered the grace period, the system displays the validity period and indicates that the resource will be frozen.
• If a resource entered the retention period, the system displays the validity period and indicates that the resource will be deleted.

Commercial use

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4

Service Type Column in the Order List on the Pay Page Is Optimized

The Service Type/Combination Type column in the order list on the Pay page is renamed Service Type. For a combined order, all service types in the combined order are displayed.

Commercial use

What Is a Combined Order?

5

Order Management and Search Are Optimized

On Renewals of Orders in the Billing Center:

• Resources to be renewed can be filtered by Product Type/Specifications, Region, or Enterprise Project.
• Customers can use the instance/resource ID, instance name, or order number to search for resources to be renewed.

On My Orders of Orders in the Billing Center:

• The Created field is added above the order list. Customers can filter orders created in the last six months, since this year, last year, or a user-defined time range.
• Orders to be paid can be filtered by Product Type.

Commercial use

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6

Layout of the Renewals Page Is Optimized

On Renewals of Orders in the Billing Center:

• The Set Renewal Date button in the upper right corner of the Renewals page is moved to the Manual Renewals and Auto-Renewals tab pages.
• The Set Deduction Date for Auto-Renewal button in the upper right corner of the Renewals page is moved to the Auto-Renewals tab page.

Commercial use

Setting a Renewal Date

Setting Deduction Date for Auto-Renewal

7

Unsubscription Type Field on the Unsubscription Page Are Optimized

The unsubscription type on the pages for unsubscriptions, unsubscription details, and changing the billing mode to pay-per-use are optimized.

Commercial use

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8

Optimization Has Been Made on the Function of Saving Bills of an Enterprise Master Account to OBS in the Unified Accounting Mode

1. The Save Bills of Unified Accounting Members field is added.
   • This field is available only to the master account with unified accounting.
   • When this field is set to Yes, Huawei Cloud pushes bills of member accounts to the master account for unified accounting. If this field is set to No, Huawei Cloud does not push bills of member accounts to the master account.
2. The Account Name field is added to the bill related files subscribed by customers, including the consumption records and resource details.

Commercial use

Enabling Data Storage

Resource Expenditures

Resource Bill

1

Payer Information Is Added to the Order Details

On My Orders of Orders on the Billing Center.

The payer information is added to the order details page. If the payer of the order is an IAM user, the user information is displayed.

Commercial use

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2

Functions of Managing and Exporting Orders Pending Payment Are Optimized

On My Orders of Orders on the Billing Center.

• The Export All button is changed to Batch Export. The button is gray out by default. After the items are selected, the customer can click the button to export them in a batch.
• After a customer clicks Batch Export, a new page is displayed. The selected items remain unchanged after the customer returns to the original page.

On Renewals of Orders on the Billing Center:

• The Batch Export button is gray out by default. After the items are selected, the customer can click the button to export them in a batch.
• After a customer clicks Batch Export, a new page is displayed. The selected items remain unchanged after the customer returns to the original page.

Commercial use

Batch Export

Batch Export

3

Messages Displayed on the Pay Page Are Optimized

If customers need to pay the bills through bank transfer, Huawei Cloud prompted the customer to contact their account managers, instead of providing the payment guidance to customers.

Commercial use

Making Repayments (Postpaid Direct Customers)

1

Function of Exporting Orders or Exporting Renewed Resources Are Optimized

The information of orders and renewed resources can be exported by cloud service. In the exported file, the association between instances and sub-resources is displayed. In addition, the export of the earlier version is compatible.

On Unpaid Others or My Orders under Orders of the Billing Center:

The order information is exported using the new template by default, and a message is displayed on the page, indicating that the order information can be still exported in the old format.

On Renewals of Orders on the Billing Center:

The renewed resource information is exported in the table, which contains two sheets, one using the new template and the other using the old template, by default.

Commercial use

What's New in Export Templates?

2

User Experience for Renewals Is Optimized

On Renewals of Orders in the Billing Center:

• The export table is updated. The instance name and instance ID are displayed in two columns. Customers can copy resource IDs in batches to search for resources.
• Exporting Renewal Prices is optimized to display the number of exported resources.
• A maximum of 100 or 200 resources can be displayed on each page. The default value is 50. The value can be customized.

Commercial use

Batch Export

3

Payment Information Is Added to the Order Details

Payment information is added to the order details page to display the order amount and discount details.The payment channel is displayed in the net amount area in completed orders.

Commercial use

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4

New Huawei Cloud Visual Style Is Used for the Order Payment and Payment Result Page

The payment and payment result pages are refreshed in the new Huawei Cloud visual style.

Commercial use

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5

Messages Displayed for Unsubscriptions Are Optimized

The messages on the top of the Unsubscriptions page are optimized and changed to:

1. Some services cannot be unsubscribed from.
2. You can learn more about unsubscription here. If an unsubscription rule conflicts with a promotion, the promotion takes precedence.
3. If you want to unsubscribe from in-use resources that have been renewed, you can unsubscribe from both the in-use part and the inactive renewed part, or from the renewal period that has not yet taken effect.

Commercial use

Unsubscribing from In-Use Resources

Unsubscription Not Allowed

6

Card Adding Page Is Optimized

1. Partners can add credit cards.

2. The card adding page is optimized. The card display is changed to a credit card list.

3. The card brand is displayed.

4. One of valid credit cards can be set to the default card used for payments. The default card cannot be deleted. To delete the card, change it to a non-default card. All valid cards and expired cards can be edited.

Commercial use

Adding a Payment Method

7

Rules of Sending Notifications Before Resource Packages Are Optimized

• Before the optimization:

  For resource packages, customers will be notified of renewals 3 days and 1 day before the expiration date.

• After the optimization:

  For resource packages, customers will be notified of renewals 15 days, 7 days, 3 days, and 1 day before the expiration date.

Commercial use

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1

Renewal Is Optimized to Improve User Experience

On Renewals of Orders on the Billing Center:

• The document link "Cannot Find the Resources to Be Renewed" is added to the page.
• Customers can customize the period and filter resources that will expire during the period.
• If the renewal is successful but the list is not refreshed, the Updating icon is added and a prompt is displayed.

On the Renewal Operation page:

• Customers can click a document link to learn the guidelines of enabling auto-renewal.

Commercial use

What Can I Do If I Cannot Find the Resources to Be Renewed?

Enabling Auto-Renewal

2

Resource Package Renewal Is Optimized

On Renewals of Orders on the Billing Center:

• The Resource package tag is added to resource packages to distinguish from yearly/monthly resources.
• The filtering function is added. Resource packages can be hidden or filtered.
• The resource package information is updated, and the link to the resource package help document is added.

On the Renewal Operation page:

• The effective time of resource package renewal is displayed, and the Buy Again button is added to resource packages.
• Effective Time is added to Renewal Date.

Commercial use

Buying Resource Packages Again

How Do I Choose Between Renew and Buy Again?

3

Intelligent Recommendation Is Added

• When customers unsubscribe from resources with auto-renewal enabled, the auto-renewal function will not be automatically disabled. A link is added to the unsubscription result page. Customers can click the link to the renewal page and then change the auto-renewal to manual renewal.
• The renewal date setting related message is added to the resource expiration notification email or internal message, which is linked to the help document.

Commercial use

Restoring to Manual Renewal

Setting a Renewal Date

4

FAQ Is Added to Explain Why the Remaining Resource Is Not Calculated in Real Time

On the Resource Packages page of the Billing Center, the FAQ "Why is the Remaining Resource Not Calculated in Real Time" is added to the User Guide.

Commercial use

Why Is the Remaining Resource Not Calculated in Real Time?

1

Order Management Page Displays the Resource Provisioning/Expiration Time

• The service type and specifications are combined into one column and separately displayed in two rows.
• The provisioning/expiration time is added, displaying the resource validity period.

Commercial use

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2

Coupon Usage Rules Are Optimized

• The cash coupon with the largest amount, instead of cash coupon expiring in the current month, applies first.
• If the cash coupons have the same amount, the cash coupon that expires earliest applies first.

Commercial use

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3

Savings Plans Related Fields Are Added to Bills

On the Bills page in Billing Center, the following optimizations have been made on the Overview tab:

• When customers click Discount, the Discount Amount page is displayed. The records in savings plans discount type are displayed.
• The Savings Plans information is displayed in the monthly bill summary. The information includes the savings plan's order No., payment option, total fee, upfront fee, recurring fee, unsubscription fee, unsubscription handling fee, deduction information, and actual paid amount.

On the Bills page in Billing Center, the following optimization has been made on the Bill Details tab:

The expenditure details of saving plans are displayed, including the upfront fee, recurring fee, and deduction information.

Commercial use

Bills

1

Orders of Enterprise Member Accounts Can Be Filtered

On Unpaid Others or Member Account under Orders of the Billing Center:

• An enterprise master account can filter all orders of its member accounts.
• On the Member Account tab, if the member account has been disassociated, the order No. of the order for the account is dimmed and a message "Order details not viewable. The account that placed the order is no longer your member account." is displayed.

Commercial use

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