All Documents
Billing CenterBilling Center
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User Guide
- Post Payment
- Orders
- Resource Packages
- Funds Management
- Bill Management
- Tax Information
- Coupons and Discounts
- Invoices Management
- Contracts
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Appendix
- Renewal Management (Old Edition)
- My Packages (Old Edition)
- Bills for Customers Adopting Month-End Settlement (Old Edition)
- Bills for Customers Using Non-Monthly Settlement
- Cost Management (Old Edition)
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FAQs
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Postpayment Instructions
- Are There Any Limits to How I Use Post Paid HUAWEI CLOUD Services?
- How Do I Apply for Postpayment?
- What Happens to My Top-Up Account If I Switch from Prepayment to Postpayment?
- Do Postpaid Customers Use Prepayment Or Postpayment When Purchasing a Yearly/Monthly Product?
- What Is a Billing Cycle? How Long Is the Billing Cycle for HUAWEI CLOUD?
- What Is a Repayment Period? How Long Is the Repayment Period for HUAWEI CLOUD?
- What Is Overdue? What Are the Consequences of Being Overdue?
- What Is a Grace Period of HUAWEI CLOUD? How Long Is It?
- What Is a Retention Period of HUAWEI CLOUD? How Long Is It?
- What Is a Due Date?
- How Are My Expenditures Settled?
- What Can I Do If I Have an Outstanding Amount?
- What Will Be the Result If the Payment Succeeds?
- What Will Be the Result If the Payment Fails?
- Why Did the Automatic Payment from My Credit Card Fail After the Bill Was Generated?
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Adding a Card
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Instructions
- Why Do I Need to Add a Credit Card?
- When Should I Add a Credit Card?
- Which Types of Customers Need to Add a Credit Card?
- Do I Need to Add a Credit Card If I Am a Reseller?
- What Credit Cards Are Supported for HUAWEI CLOUD (International)?
- What Should Be Noted When I Add a Credit Card?
- How Do I Add a Debit Card?
- Operations
- Problems
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Instructions
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Payment
- What Payment Methods Are Supported on HUAWEI CLOUD (International)?
- How Do I Make a Bank Transfer?
- What Type of Online Payments are Supported?
- What Can I Do If My Online Payment is Declined?
- What Can I Do If I Receive the Message, "Cardholder Authentication" and the Payment Page Does Not Respond During an Online Payment?
- Will My Subsequent Payments Be Restricted After an Online Payment Fails?
- What Is the Maximum Allowed for an Individual Online Payment?
- What Can I Do If I Transferred Money into the Wrong Account?
- Repayment
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Bills
- How Do I Pay for My Bills As a Reseller Customer?
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Customers Using Monthly Settlement
- How Do I Pay for Yearly/Monthly Subscriptions?
- How Am I Charged in Monthly Settlement?
- How Do I Pay My Bill?
- Where Can I Find the Payment Details for a Credit Card I Added?
- When Is a Cash Coupon Used for Pay-per-Use Products?
- How Do I View the Usage Records of a Cash Coupon?
- How Do I View Past Account Statements?
- When Is the Bill for My Expenditures Generated?
- Why Does the Amount Displayed on the Bill Have Eight Decimal Places?
- When Is the Tax for Pay-per-Use Products Collected?
- When Is the Tax for a Yearly/Monthly Subscription Collected?
- Why Are My CDN Expenditures Not Displayed in the Bill for This Month?
- Why Can't I Find the Expenditure Data of My Purchased Pay-per-Use Resources in the Bill?
- Why Is Part of the Usage of One Month Included in the Usage of the Next Month?
- Expenditure Quota
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Resource Packages
- Why Am I Getting Charged for My Pay-per-Use Products Even After I Purchased a Resource Package?
- How Will I Be Billed for Usage in Excess of a Resource Package I Purchased?
- Why Am I Still Getting Billed Even After Receiving an SMS Message Indicating That the Resource Package Has Been Used Up and the Service Has Stopped?
- Why Does My Resource Package Expire at 2019/09/01 00:00:00 When I Purchased it at 2019/08/26 18:00:00?
- If I Already Purchased a Resource Package, Why Am I Incurring New Charges?
- Why Did I Receive a Notification Indicating That I Have Exceeded the Resource Package Quota When I Actually Have Remaining Quota Left?
- How Will My Resource Packages with the Same Application Scenarios Be Used?
- How Do I View the Usage of a Resource Package?
- What Are the Differences Between Resource Packages and Pay-per-Use Resources?
- When Does the Resource Package I Purchased Expire?
- When Will I Receive Resource Package Usage Alerts?
- How Will My Resource Packages Be Used To Pay for Cloud Services?
- Why Didn't the Individual Instance Usage Percentages of My Resource Package Add Up to 100%?
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Free Packages
- What Is a Free Package?
- How Do I Qualify For Free Packages?
- When Does a Free Package Expire?
- How Do I Use a Free Package?
- In What Data Centers Are Free Packages Available?
- Do I Need to Pay for a Free Package?
- Why Do I Have to Add a Payment Method to Use Free Packages?
- How Do I Find Out How Much of My Free Package Quota I Have Used So Far or If I Already Exceeded It?
- Why Did I Receive a Bill When I Am Eligible for Free Packages?
- How Do I Provision Resources Included in a Free Package?
- Can I Continue to Use the Remaining Quota of a Free Package Next Month If It Has Not Been Used Up?
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Cash Coupons
- How Do I Use Cash Coupons?
- Can a Cash Coupon Be Combined with Commercial Discounts, Partner Authorized Discounts, and Promotional Discounts?
- Can I Use Multiple Cash Coupons at Once?
- What Are HUAWEI CLOUD Experience Cash Coupons?
- Can An Account Be in Arrears After a HUAWEI CLOUD Experience Cash Coupon Is Used Up?
- Will Resources Be Automatically Deleted After a HUAWEI CLOUD Experience Cash Coupon Is Used Up?
- What Usage Limits Are There for a HUAWEI CLOUD Experience Cash Coupon? How Do I Use a HUAWEI CLOUD Experience Cash Coupon?
- Why Can't I Use My Cash Coupon?
- Can I Request Invoices for the Amounts Paid Using Cash Coupons?
- Why Is My Resource Still Frozen After I Request a Cash Coupon for It?
- Why Was My Pay-per-Use Cash Coupon Not Used to Pay for My Pay-per-Use Product?
- How Do I View My Cash Coupon Usage Records?
- Can a Cash Coupon Be Used Multiple Times?
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Orders
- How Long Does It Take to Process an Approved Order?
- How Do I View Completed Orders?
- What Can I Do When an Order Fails to Be Submitted?
- Can I Cancel an Order in the Pending Payment, Expired, or Processing State and How?
- How Do I Use Discounts and Coupons When Paying for an Order?
- How Do I Pay for My Order?
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Renewals
- What Is the Difference Between a Top-Up and a Renewal?
- How Do I Renew an Instance?
- When Does a Resource Renewal Take Effect?
- Can I Change the Product Specifications in a Renewal?
- What Are the Renewal Period Options?
- Is a Cloud Service Product Automatically Renewed After It Expires?
- Will a Free Trial Product Be Automatically Renewed After the Trial Has Expired?
- Does a Price Change Affect the Cloud Service Running?
- Does Changing the Specifications of a Product Affect Other Discounted Products?
- What Are the Benefits for Automatic Renewals?
- Why Is the Renewal Price Different from the Purchase Price?
- Why Is the Duration of a Monthly Product Less Than One Month After I Renew It?
- Is a Resource Retained After Expiration?
- Can Released Resources Be Retrieved?
- When Does an Automatic Renewal Take Place?
- How Do I Disable Auto-Renewal?
- Can I Renew Expired, Frozen, and Released Resources?
- What Is the Validity Period Before Paying for a Renewal?
- Is There a Discount for the Renewal of Resources Purchased During a Special Event?
- Can Frozen Resources Be Unsubscribed from, Released, or Deleted?
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Unsubscriptions
- Can I Unsubscribe from Resources? Which Cloud Services Cannot Be Unsubscribed From?
- Where Is the Refund Returned After I Unsubscribe from an ECS? When Will the Refund Arrive in My Account?
- Can I Unsubscribe from a Yearly/Monthly Subscription?
- What Can't I Find Resources On the Unsubscriptions Page?
- How Do I View the Refund for My Resource Unsubscription?
- When Will I Be Charged Handling Fees? How Is the Refund Calculated?
- Can a Resource Be Retrieved After Its Unsubscription?
- Will Used Coupons Be Returned During My Resource Unsubscriptions?
- Others
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Postpayment Instructions
Adding a Payment Method
After you successfully register an account, you must add a mobile number, complete your account information, and then add a credit card to subscribe to and enable cloud services. Otherwise, you can only view service information.
Important Notes
When you add a credit card, HUAWEI CLOUD makes an authorization charge of $1 USD from your card to verify that the card is valid. This amount will be automatically refunded to your card shortly after your account is activated, but the time this takes depends on your card issuing bank.
Procedure
- Go to the Payment Methods page.
If no payment method is added, after you log in to the HUAWEI CLOUD International site, click Associate now in the prompt message to complete your account information.
- Click Add Card.
The Complete Information page is displayed.
- Click Send Code, and enter the verification code received by your email.
- Click Next.
- Enter a mobile number allocated in the region where your account is registered, click Send Code, and enter the SMS verification code in the text box.
- Click Next.
- Select an account type (Individual or Enterprise), and enter the required information.
- For an individual, select Individual, enter your name and address, and select an industry.
- For an enterprise, select Enterprise, enter the enterprise's name and address as well as the contact's name and position, and select an industry and the currency.
- Click Next.
- Enter the card No., expiration date, security code, and card holder's name as prompted, and click Yes.
- When you add a card, HUAWEI CLOUD makes a $1 USD (or an equivalent amount in other currencies) charge to verify the card is valid. This charge will be refunded to your credit card later. The time it takes to refund the charge depends on your card issuing bank.
- If you are in Chile, you also need to enter your ID type and ID number when adding a card. ID types include:
- RUT: Taxpayer identification number in Chile, for example, 8148691-0.
- Otro: Other identification code, whose value can contain only 5 to 20 characters.
- On the displayed bank page, complete identity verification.
- After you successfully add the card, you get the postpayment qualification, which means that you can use first and then pay for your cloud services on HUAWEI CLOUD.
- HUAWEI CLOUD will generate a bill on the third day of the following month and send it to you, and deducts the fee from your credit card.
- If we have reasonable grounds to suspect that your account is at risk of falling into arrears, we have the right to immediately issue bills to you based on expenses incurred and deduct fees from your credit card.
- If the card fails to be added, the Historical Cards page is displayed, showing the reason in Result. You can choose to add the card again or submit a service ticket.
- After you successfully add the card, you get the postpayment qualification, which means that you can use first and then pay for your cloud services on HUAWEI CLOUD.
Historical Cards
On the Payment Methods page, click History to view historical card adding records. If the card fails to be added, the reason for failure is shown in Result.
Order of Deductions for Credit Cards
In the lower right corner of an added credit card, click Operation > Set as Default to set the credit card as the default credit card for payment.
- If you have added multiple credit cards, the system deducts fees from the default credit card first.
- When the balance of the default credit card is insufficient, the system will deduct fees from other valid credit cards in sequence until the payment is successful.
Changing the Validity Period of a Credit Card
Click Edit (or Operation > Edit) in the lower right corner of an added credit card to set its validity period.

When you change the validity period of your credit card, HUAWEI CLOUD makes a $1 USD (or an equivalent amount in other currencies) charge to verify the card is valid. This charge will be refunded to your credit card later. The time it takes to refund the charge depends on your card issuing bank.
Deleting a Credit Card
In the upper right corner of an added credit card, click to delete the card.

The default credit card for payment cannot be removed.
Setting a Currency
- Click the currency link to go to My Account > Preferences.
- In the Currency area, select a currency and click Save.