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Automatic Payments

Updated on 2025-01-20 GMT+08:00

With automatic payments enabled, you will be automatically charged to your primary payment method after you place orders. You can view the order status on the My Orders page.

Table 1 Automatic payments

Scenario

Order Status

Action Required

Automatic payments disabled

Pending payment

Make a manual payment.

Automatic payments enabled (payment succeeded)

Processing or completed

None.

Automatic payments enabled (payment failed)

Pending payment

Make a manual payment.

Application Scenario

Automatic payments can be used for new purchase for resources such as reserved instances, manual renewal of subscriptions, resource specification upgrades, and changes to billing mode from pay-per-use to yearly/monthly.

Automatic Payment Rules

  1. Payment Sequence

    The system can automatically pay bills from your account balance (including the cash balance and credit balance) or (preferred) using monthly settlement. Discounts and cash coupons can also be used in the following sequence:

    Discount (only one at a time) → Cash coupon (only one at a time) → Account balance (cash balance first and then credit balance) or monthly settlement

    If both discounts and cash coupons are applicable, the system uses them in sequence.

  2. Discounts in Automatic Payments (All mentioned discounts are valid here by default.)

    The system selects the best discount from the applicable discounts (commercial discount, partner authorized discount, and promotional discount). The promotional discount is used only in some scenarios.

    NOTE:
    • The promotional discount can be taken into account only when it was used in historical orders of a resource.
      • Historical orders refer to those exist before the current order is created, for example, orders created for new purchase, renewals, and billing mode changes.
      • In manual renewals, specification upgrades, and renewals with specification changed scenarios, if a resource has a historical order (for example, new purchase order) and the promotional discount was used in the historical order, the system compares the promotional discount with the commercial discount, partner authorized discount, and promotional discount. The system selects the promotional discount if it is the best one.
      • In some scenarios, such as new purchase, reserved instance purchase, or changing from pay-per-use to yearly/monthly, the promotional discounts cannot be used because no historical orders exist. You can use the promotional discounts on the promotion page. For details, see the specific rules on the promotion page.

        Assume that you placed order A for a service and then place order B to update the service's specifications. Order A is a historical order for order B. If a promotional discount was applied in order A, the system can apply this discount when it automatically pays for order B.

    • If the same price is obtained after each discount is applied, the sequence of using the discounts: commercial discount > partner authorized discount > the promotional discount.
    • The commercial discounts for yearly subscriptions are applied based on the pricing term, not the subscription term. For example, the 1-year commercial discounts can only be applied for 1-year subscription, no matter how many years the total subscription term covers.

    Example 1

    A customer had a commercial discount (20% off), partner authorized discount (10% off), and promotional discount (30% off) for the same service. The customer placed an order for the service on November 20, 2024. There was no historical order for which the promotional discount was applied, so the system selected the commercial discount (20% off) when calculating the price of the order.

    Example 2

    A customer placed an order with a commercial discount (20% off) applied on November 20, 2024. On December 20, 2024, the customer placed another order for the same service. Although there are applicable commercial discounts (20% off), partner authorized discounts (10% off), and promotional discounts (30% off), the system selected the commercial discount (20% off) for the second order, considering that the promotional discount was not applied in the historical order.

    Example 3

    A customer placed an order with a promotional discount (25% off) applied on November 20, 2024. On December 20, 2024, the customer placed another order for the same service. The customer had a commercial discount (20% off), partner authorized discount (10% off), and promotional discounts (25% off and 30% off, respectively) for the service. The promotional discount (25% off) had been applied in the historical order and is the best among all discounts, so the system selected it when calculating the price of the order.

  3. Coupon Usage

    The following rules apply only to valid cash coupons:

    1. Huawei Cloud searches all valid cash coupons of the account.
      • If the balance of multiple valid cash coupons can cover the payment, Huawei Cloud deducts the amount to be paid from the coupon with the maximum balance for the payment.
      • If the balance of any valid cash coupon cannot cover the payment, Huawei Cloud selects the one with the maximum balance and will automatically deduct the remaining amount from the account balance (including the cash balance and credit balance) or settle at the end of the month.
    2. If multiple cash coupons have the same balance, Huawei Cloud prefers the cash coupon that expires earliest.
    3. After requesting the automatic payment, Huawei Cloud locks the amount to be deducted from the selected cash coupon. After the payment is complete, the amount is deducted. If the payment fails or times out, the amount is unlocked.
  4. In the automatic payment for a composite product (for example, ECS + image + EVS), Huawei Cloud charges only the products provided by itself. You need to contact the third-party service provider for the payment details of its products.

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