Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Enabling Manual Services/ Other Configurations/ Configuring Page Message Notifications
Updated on 2024-10-12 GMT+08:00
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Configuring Page Message Notifications

Customized page message notifications are centrally configured by a tenant administrator. The page message notifications of all agents in the tenant space are the same.

Prerequisites

None

Context

This configuration applies only when the page is hidden, such as when the browser is minimized, or when the page is tabbed in the background.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Workbench Configuration > Prompt Information.
  2. Click Page Message Notification Configuration.
  3. Set Ringtones and Pop-up dialog box reminder under Audio and video incoming call notification, Multimedia incoming call notification, and New multimedia message notification.

    The system provides the following ringtones, which can be played online. Select a ringtone as required.
    • msg
    • news
    • genie
    • tip
    • tinkle

  4. Click OK.

Follow-up Procedure

If a pop-up dialog box reminder is configured, when an agent signs in, the browser displays a dialog box asking whether to allow notifications. The pop-up dialog box reminder is valid only after the agent allows notifications.

Figure 1 Dialog box asking whether to allow notifications
Parent topic: Other Configurations