Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Intelligent IVR/ Configuring an Appointment Chatbot (Task-oriented Chatbot)/ Testing the Chatbot

Updated on 2023-09-20 GMT+08:00

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Testing the Chatbot

Procedure

Choose Configuration Center > Flow Configuration > Intelligent IVR.
Choose Chatbot Management. Click Test Call in the last column corresponding to the access code to be tested.
In the test dialog box that is displayed, click Start Call.

If Check Spelling is selected and spelling check is enabled on the System Management > System Configuration page, an error message is displayed when a user enters incorrect words.

If intention recognition is inaccurate, the possible cause is that the words entered by the user are changed after spelling check. In this case, you are advised to disable spelling check.

Figure 1 Testing the chatbot

Parent topic: Configuring an Appointment Chatbot (Task-oriented Chatbot)

Previous topic: Configuring an Access Code

Next topic: Viewing Flow Tracks

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