Configuring Skill Queue Monitoring Groups

Prerequisites

• A common agent must have the skill menu permission and the permission to edit skill menus on the GUI and in batches.

• Permissions on operations under the current menu that require separate configuration have been configured. For details about the operation permissions that can be configured separately, see Table 1.

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Employee Center > Skill.
2. Choose Monitoring Group. Click New to create a monitoring group.
   Figure 1 Creating a Monitoring Group page
   

   Table 1 GUI elements on the Creating a Monitoring Group page

   Element	Type	Description
   Monitoring Group Name	Text box	Enter the name of the monitoring group. Value range: a string of no more than 64 bytes
   Organization Unit	Drop-down list	Add an OU for the skill group. You can filter OUs by keyword. You can click to clear the field. If Organization Unit is left empty, select Unorganized. Value options: Tenant administrator: All OUs under the current tenant are available. Common agent: If the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to Yes, accessible OUs that have the read and write permissions are available. If the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to No, Unorganized and all OUs are available.
   Skill Queue	Drop-down list	Click to select a skill queue. A monitoring group can contain a maximum of 500 skill queues.

3. Click Save.

   A maximum of 2,000 monitoring groups can be created for a tenant space.