Viewing Flow Tracks

Procedure

1. Choose Configuration Center > Flow Configuration > Intelligent IVR.
2. Add the test number to the tracking trustlist.
   1. Choose System Management > System Configuration. Click the Track Configuration tab.
   2. Click Track Calling Number, add the test number, and click Confirm, as shown in the following figure.

      

      You can also track and locate the flow based on the access code.

3. Choose Flow Management > Flow Track.
4. Enter the test number, set the tracking time period, and click OK.

   

5. Perform the test again by referring to Testing the Chatbot.
6. Return to the Flow Track page, click Search, and click the record that is displayed.
7. Click the node where the fault occurs in the flowchart, and view the log information and error information.

   

   • Click >> next to Current node information for details.
   • Or click View Current Flow Track below. On the page that is displayed, view the configurations of the flow node.

Follow-up Procedure

Choose System Management > System Configuration. On the Track Configuration tab page, delete the added calling number.