Configuring a Call Reason

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Workbench Configuration > Call Reason.
2. Click to add a call reason.
3. Set call reason parameters.
   Figure 1 Configuring a call reason
   

   Table 1 Call reason parameters

   Parameter	Description
   Name	Call reason name. This parameter is mandatory. The value can contain a maximum of 50 characters.
   Description	Description. This parameter is optional. The value can contain a maximum of 500 characters.
   Associated Case Type	Case type associated with a call reason. This parameter can be set only after the Case feature is enabled.
   Status	The options are as follows: Enable Disable

4. Set Status to Enabled and click Save.
5. (Optional) Select the configured call reason and click to add a level-2 call reason. Configure the level-2 call reason and click Save.