Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Enabling Manual Services/ Other Configurations/ Managing Sessions
Updated on 2023-10-12 GMT+08:00
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Managing Sessions

If the agent for whom session termination is performed is in a call, the session termination does not affect the call. If the agent performs other operations or refreshes the page, the system forcibly signs out the agent. Therefore, exercise caution when terminating sessions.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Employee Center > Session Management.
  2. View the session information list.

    • Account: signed-in business account
    • Client Ip: agent sign-in IP address
    • Begin Time: time when an agent signs in to the AICC

  3. Select a session and click Delete to terminate it.

    After a session is terminated, the client cannot continue to perform operations and returns to the sign-in page.

Parent topic: Other Configurations