Viewing Identity Authentication Records

Prerequisites

The agent has the Identity Authentication Record menu permission.

Procedure

1. Sign in to the AICC as a tenant administrator and choose Connection Operation Log > Identity Authentication Record.
2. Set search criteria to search for identity authentication records based on the criteria.
   Figure 1 Identity Authentication Record page
   

   Table 1 GUI elements on the Identity Authentication Record page

   Element	Type	Description
   Time	Drop-down list	The options are as follows: 1 Day 3 Days 7 Days Customization
   Business Account	Text box	Business account of the agent who performs identity authentication.
   Employee ID	Text box	Employee ID of the agent who performs identity authentication.
   Call SN	Text box	Call SN.
   Customer Number	Text box	Customer number.
   Please Select...	Drop-down list	Not returned Pass Fail Error
   Query	Button	Perform a search.
   Reset	Button	Reset search criteria.
   Business Account	Label	Business account of the agent who performs identity authentication.
   Employee ID	Label	Employee ID of the agent who performs identity authentication.
   Call SN	Label	Call SN.
   Customer Number	Label	Customer number.
   Authentication Time	Label	Time when identity authentication is performed.
   Authentication Mode	Label	Identity authentication mode.
   Authentication Result	Label	Identity authentication result. Not returned Pass Fail Error