Managing Variables

Choose Configuration Center > Flow Configuration > Intelligent IVR.
Choose Resource Management > Variable Management. On the page that is displayed, click Add.
Set Variable Name and Data Type, as shown in the following figure.
Select an encryption type and click Confirm.

For security purposes, set Encryption Type to Encrypted for storage and decrypted upon retrieval or Encrypted for storage and retrieval if the variable contains personal data, such as the customer ID card number.

Choose Configuration Center > Flow Configuration > Intelligent IVR.
Choose Resource Management > Variable Management and click the Built-in Variable tab.

Click Edit in the Actions column of one of the following built-in variables and change the default value based on site requirements.

**Table 1** Built-in variables
Variable Name	Description	Data Type	Value Range	Default Value
language	Use this variable to set the language of the tenant.	Character	Chinese English Spanish Arabic Thai Portuguese French	Chinese
timezone	Use this variable to set the offset of the time zone in which the tenant resides.	Floating-point number	–12 to 12	None
channeltype	Use this variable to set the channel of the tenant.	Character	default	default
responsestyle	Use this variable to set the style of the tenant.	Character	default	default
ttsSpeed	Use this variable to set the TTS speech speed of the tenant.	Integer	–500 to 500	0
ttsVolume	Use this variable to set the TTS volume of the tenant.	Integer	0 to 100	50
ttsPitch	Use this variable to set the TTS fundamental frequency of the tenant.	Integer	–500 to 500	0
voiceName	Use this variable to set the TTS speaker of the tenant.	Character	Graceful Mature Soft Sweet Natural	Graceful