Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Multimedia Channels/ FAQ/ How Do I Enable Connection to the Intelligent Robot?
Updated on 2024-10-12 GMT+08:00
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How Do I Enable Connection to the Intelligent Robot?

After Connecting to the Intelligent Robot is enabled, a customer communicates with the robot after accessing the system through a channel.

Context

For the email and SMS channels, only the following parameters are available: Avatar, Name, Gender, and Robot.

Procedure

  1. Click to enable Connecting to the Intelligent Robot.
  2. Set the avatar. Click Update to change the avatar. Seven system avatars are available.
  3. Set the robot name and gender.
  4. Select a robot. The robot is configured in the intelligent IVR. For details, see Operator: Configuring an Intelligent Robot.

    When configuring the intelligent IVR, you need to configure the call transfer diagram element. The call transfer type cannot be 31, 32, or 33.

  5. Customize the default reply, timeout reply, and prompt for transferring calls to the manual service.
  6. Configure a silent agent skill queue. After the configuration, when the robot encounters a problem that cannot be resolved during the conversation with a customer, the robot can seek help from an agent in the skill queue.
  7. Click The next step or Saved to complete the configuration.
Parent topic: FAQ