Configuring Email Gateways

Context

If the user password for connecting to the email gateway is changed, you need to modify the configuration in the AICC as follows: Choose Configuration Center > Access Configuration > Gateway Configuration, click Edit in the Operation column corresponding to the gateway to be modified, click the Gateway Address Interconnection Configuration tab, and enter the new user password.

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Access Configuration > Gateway Configuration.
   Figure 1 Gateway Configuration
   

2. Click New. The Create Gateway page is displayed.
   Figure 2 Create Gateway - Basic Information
   

3. After basic information is configured, click Next. The Gateway Address Interconnection Configuration page is displayed.
   Figure 3 Gateway Address Interconnection Configuration
   
   • Host (mandatory): Address of the email server, for example, 10.10.10.1 or www.****.com.
   • User ID: Username for logging in to the email server. The value can contain a maximum of 500 characters.
   • User Password: Password for logging in to the email server. The value can contain a maximum of 64 characters.
   • Default Email Address: Default email address for sending emails.
   • Default User Name: Default username for sending emails. After this parameter is set, the username is displayed in front of the email address when an agent sends an email through the email channel on the text chat workbench. The username is not displayed when an email is sent using the notification sending function of the notification center.
   • Authentication Flag: Whether the email address requires password authentication. The options are True and False. The default value is True.
     CAUTION:

     False may cause security risks. True is recommended to enable password authentication.

   • Encoding Mode: Email encoding mode. The default value is UTF-8.
   • Port: Host port number. Contact the O&M personnel of the email server.
   • Encryption Mode: Email encryption mode. The options are as follows:
     • NONE: Data is transmitted in plaintext.
     • TLS: TLS is used to create a secure connection between two applications through the network to prevent data from being intercepted or tampered with during data exchange.
     • STARTTLS: STARTTLS is an extension of plaintext communication protocols, which offers a way to upgrade a plaintext connection to an encrypted (using TLS or SSL) connection instead of using a separate port for encrypted communication. STARTTLS uses opportunistic encryption.
     CAUTION:

     NONE indicates that data is transmitted in plaintext, which may cause information leakage.

     STARTTLS is an insecure protocol, which may cause security risks. TLS is recommended.

     TLS indicates TLSv1.2 by default.

   • Certificate File: Certificate file. This parameter is mandatory when Encryption Mode is set to TLS or STARTTLS. For details about how to manage certificates, see Managing a Certificate.
   • Case sensitivity: Select whether the email address is case sensitive. By default, it is case insensitive. The sender's email address is in lowercase when the CC-Notification receives emails and sends MO messages.

4. After gateway interconnection information is configured, click Save.

Follow-up Procedure

• Rebuild a gateway.
  1. Choose Configuration Center > System Management > Gateway Monitoring.
  2. Click Rebuilding.
• Disconnect a gateway that fails to be connected.
  1. Choose Configuration Center > System Management > Gateway Monitoring.
  2. Click Disconnected.