Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Enabling Manual Services/ Other Configurations/ Configuring the Online Chat Service Time
Updated on 2025-11-07 GMT+08:00
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Configuring the Online Chat Service Time

A tenant administrator can set workdays and non-workdays for multimedia online chat businesses in advance so that agents can manage working hours more conveniently.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Workbench Configuration > Service Time.
  2. Configure the work calendar.

    • Organization Unit: Click to assign an OU to which a work calendar belongs.

      The options are as follows:

      • Tenant administrator: Unorganized and all OUs under the current tenant are available.
      • Common agent:
        • When the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to Yes, accessible OUs are available.
        • When the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to No, the owning OU, accessible OUs, and Unorganized are available.
    • Select non-working days: Select several days in a week as non-workdays. For example, select Saturday and Sunday as non-workdays. The selected dates are synchronized to all months.
    • Select Rest Dates: Select several dates as non-workdays. For example, select the dates from October 1, 2019 to October 7, 2019 (National Day) as non-workdays.
      1. Click to expand the area for adding rest dates.

        Disabling this function will clear all data in the table. Exercise caution when performing this operation.

      2. Click Add and set rest date parameters based on Figure 1.
        Figure 1 Select Rest Dates
      3. Click Save to save the configuration.
    • Select Work Dates: Select several dates as workdays. The earliest date is the current date of the last year. For example, select July 13, 2019 (Saturday; temporary overtime) as a workday.
      1. Click to expand the area for adding work dates.

        Disabling this function will clear all data in the table. Exercise caution when performing this operation.

      2. Click Add and set work date parameters based on Figure 2.
        Figure 2 Select Work Dates
      3. Click Save to save the configuration.

  3. The configured workdays and non-workdays are displayed in the Calendar preview area in real time. You can directly view the configuration result.

    Figure 3 Calendar preview

Parent topic: Other Configurations