Configuring Screen Pop-ups
Prerequisites
- A system administrator has configured a third-party URL.
- You have configured internal pages. For details, see Configuring a Page.
Procedure
- Sign in to the AICC as a tenant administrator and choose .
Screen pop-up configuration support two page types: Audio/Video and Multimedia.
Pop-up pages can be integrated into the agent workbench. For example, an Audio/Video pop-up page can be integrated into the Audio and video workbench, and a Multimedia pop-up page can be integrated into the Online Chat Workbench.
- Click New. On the New Incoming Call Screen Pop-up page that is displayed, configure screen pop-up information.
- You can configure a maximum of five Audio/Video pop-up pages and a maximum of five Multimedia pop-up pages.
- You can configure internal and external pages for the Audio/Video type, but can only configure external pages for the Multimedia type.
Figure 1 Internal page
Figure 2 External page
Table 1 Inbound call screen pop-up parameters Parameter
Description
Page Name
Page name, which is customized.
Page type
The options are as follows:
- Internal page
- External page
Open Mode
The options are as follows:
- Embed (By default, internal pages can be opened only in this mode.)
- Independently opened
Config Page
This parameter is mandatory when Page type is set to Internal page.
The value is the page customized and released in Configuring a Page.
Access Address
This parameter is mandatory when Page type is set to External page.
The value is the third-party URL configured by the system administrator.
CAUTION:For example, if this parameter is set to https://www.huawei.com, the transferred URL is actually https://www.huawei.com?callerNum=400124&calledNum=88880344&callid=1574662344-400&mediaType=1&callType=1&workNo=1511. The following parameters are added by default:
- callerNum: calling number
- calledNum: called number
- callid: ID of the current session
- mediaType: media type. The options are 1 (voice) and 5 (multimedia).
- callType: call type. The options are 0 (inbound call) and 1 (outbound call).
- workNo: platform agent ID
Integration Type
This parameter is mandatory when Page type is set to External page and Open Mode is set to Embed. The options are as follows:
- URL GET REQUEST Parameter: The page is integrated by setting screen pop-up parameters. For details, see Scenario 1: Integration by Using a URL (in GET Parameter Transfer Mode).
- URL POST REQUEST Parameter: The page is integrated by setting screen pop-up parameters and processing form data. For details, see Scenario 2: Integration by Using a URL (in POST Parameter Transfer Mode).
- Web API: The page is integrated using AICCSupport.js. For details, see Scenario 3: Integration by Using a URL (in Page JavaScript Invocation Mode).
- Click Submit.
- (Optional) Set screen pop-up parameters for an external page.
If screen pop-up parameters are not set, the following six parameters are transferred by default: callerNum, calledNum, callid, mediaType, callType, and workNo.
- Select the configured inbound call screen pop-up and click Config. The page for setting external access address parameters is displayed.
- Click New to add screen pop-up URL parameters to be transferred. A maximum of 10 parameters can be added.
- Set UrlParamName (screen pop-up URL parameter), RelSysParamType (type of an associated system data parameter), and RelSysParamName (associated system data parameter).
- Call Data
Figure 3 Selecting Call Data
The value of RelSysParamName can be:
- callerNum: calling number
- calledNum: called number
- callid: ID of the current session
- mediaType: media type. The options are 1 (voice) and 5 (multimedia).
- callType: call type. The options are 0 (inbound call) and 1 (outbound call).
- workNo: platform agent ID
- Channel Associated Data
Figure 4 Selecting Channel Associated Data
The value of RelSysParamName is customized.
- Call Data
- Click Submit. Click Return to return to the screen pop-up page.
- Select the configured inbound call screen pop-up and click Config. The page for setting external access address parameters is displayed.
- Select the configured pop-up page and click in the Enable column to enable the pop-up page.
- If multiple inbound call screen pop-ups are enabled, click Up or Down in the Operation column to adjust the pop-up sequence of a screen pop-up. The screen pop-up on the top of the list pops up first.
Sign out and then sign in again for the configuration to take effect.
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