Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Enabling Manual Services/ Agent Workbench/ Configuring Contact Record Data Items

Updated on 2025-11-07 GMT+08:00

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Configuring Contact Record Data Items

Customer information is recorded in contact records. In addition, useful customer information can be obtained during contact record inspection, on the voice and video workbench, or during analysis.

Prerequisites

Some operations under the current menu are controlled by separate permissions. If related operation permissions are not configured, the corresponding operations are not supported. For details about the operation permissions that can be configured separately, see Table 1.

Parent topic: Agent Workbench

Previous topic: Configuring Rest Reasons

Next topic: Creating a Customized Extended Field

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