Configuring Page Message Notifications

Prerequisites

None

Context

This configuration applies only when the page is hidden, such as when the browser is minimized, or when the page is tabbed in the background.

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Workbench Configuration > Prompt Tone.
2. Click Page Message Notification Configuration.
3. Set Ringtones and Pop-up dialog box reminder under Audio and video incoming call notification, Multimedia incoming call notification, and New multimedia message notification.
   The system provides the following ringtones, which can be played online. Select a ringtone as required.

   • msg
   • news
   • genie
   • tip
   • tinkle

4. Click OK.

Follow-up Procedure

If a pop-up dialog box reminder is configured, when an agent signs in, the browser displays a dialog box asking whether to allow notifications. The pop-up dialog box reminder is valid only after the agent allows notifications.

Figure 1 Dialog box asking whether to allow notifications