Configuring Agent Parameters

Procedure

1. Sign in to the AICC as an agent or tenant administrator and choose Configuration Center > System Management > Agent Parameters.
   Figure 1 Agent parameters
   

   Table 1 Agent parameters

   Parameter	Description
   Callout Caller	Calling number for making outbound calls. Select the access code configured for the tenant space. After this parameter is set, an agent can use the number as the calling number to make outbound calls after sign-in.
   Agent answer mode	Agent answering mode. The options are Automatic answer and Manual response. The default value is empty, which is consistent with the tenant configuration. If the tenant configuration is Custom, the default value is Automatic answer.
   Whether to integrate the OpenEye on the web page	Whether to integrate the OpenEye softphone in the web system. The options are No, Yes, and Consistent with the tenant level. To implement this function, the OpenEye must be installed on the local PC of the agent.
   Web-integrated OpenEye Video Display	Video display of the OpenEye integrated with the web system. This parameter is valid only when Whether to integrate the OpenEye on the web page is enabled. For example, in the value 0,0,800,380,PiP,Fit, 0,0 indicates the X and Y coordinates of the video position (the upper left corner of the screen is the coordinate origin), 800,380 indicates the width and height of the window, PiP indicates the layout of the video image (PiP indicates picture-in-picture, and SbS indicates side-by-side), and Fit indicates the display mode of the video image (Fit indicates that the video is adapted according to its original proportions, and Cut indicates that the video is displayed at full size according to its original proportions and cropped if necessary).

2. Click Edit to set a parameter.
3. Click Reset to restore a parameter to the initial value set when the tenant space is created.
4. After the parameter configuration is successful, sign in again for the configuration to take effect.