Configuring the Fault Prompt Tone

Prerequisites

You have configured a customized fault prompt tone by choosing Configuration Center > Resource Management > Audio and Video Resource Management and uploading a voice file whose Usage Scenario is error. The voice file can be used only after being approved by the system administrator.

Scenario

After a tenant administrator enables the fault prompt tone function, the transfer-to-agent function of the tenant space becomes invalid. When a fault occurs, the configured fault prompt tone is played. However, the function of directly calling an agent is not affected by this feature.

For example, a transfer diagram element is configured in an IVR flow, and an agent who transfers a call to a skill queue is configured for the diagram element. When a customer accesses the IVR flow and chooses to transfer the call to a skill queue, the system plays the fault prompt tone. In addition, the function of transferring the call to an agent is invalid for all agents.

Procedure

1. Sign in to the AICC as a tenant administrator. Choose Configuration Center > System Management > Tenant Information.
2. Under Feature, click next to Breakdown Voice to enable the fault prompt tone function for the tenant space.
   Figure 1 Breakdown Voice
   

3. Select an approved prompt tone and click Save.
   

   • The function is disabled by default. Each time the function is disabled, the message "Update tenant fault success." is displayed.
   • The system provides a default prompt tone.