Viewing Contact Records

Prerequisites

None

Procedure

1. Sign in to the AICC as a tenant administrator and choose Customer Contact History > Contact Record.
2. Set search criteria to search for contact records based on the criteria.
   Figure 1 Contact Record page
   

3. Export contact records (excluding voice and video files) to the local PC in batches.
   1. Click , set Data Scope and Export Field, and enter a compression password.
      

      • For details about the complexity requirements of the compression password, see the prompt on the page. The compression password is used to open the downloaded package.
      • The exported data contains personal data. Exercise caution when processing the exported data to prevent personal data leakage and abuse.
   2. Click to view the export tasks in the last seven days. To open a file, you need to enter the compression password set during export task creation.

4. Recording files in contact records can be played and downloaded.
   1. In the Recording File column, click Play to play the recording file.
   2. In the Recording File column, click Download and enter the password of the compressed package to download the recording file.
      

      The downloaded recording file contains personal data. Exercise caution when processing the exported file to prevent personal data leakage and abuse.