Creating an Issue Ticket

Scenarios

Create an issue ticket on COC.

Prerequisites

You have created an application by referring to Application Management.

Procedure

1. Log in to COC.
2. In the navigation pane, choose Fault Management > Issues. Click Create Issue Ticket in the upper right corner.
   Figure 1 Issue list
   

3. Enter basic information about the issue and click Submit.
   Figure 2 Page for creating an issue
   

   Issue Title: Mandatory. Briefly describe the issue.

   Issue Description: Mandatory. Describe the issue and its impact on the live network. Attachments can be uploaded.

   Issue Source: Optional. Enter the issue source, which can be incidents, alarms, war rooms, or detection results in proactive O&M. If the issue is found during incident handling, select Incident.

   Issue.table.occurTime: Optional. Enter the time when the issue occurs.

   Issue Application: Mandatory. Select the application to which the issue belongs.

   Issue Level: Mandatory. Select the issue level, including Critical, Major, Minor, and Prompts.

   Type of Issue: Mandatory. Select the issue type.

   Owner: Mandatory. After an owner is selected, the issue ticket will be transferred to the owner. Currently, Shift and Individual are supported. For details about how to set shift, see Shift Schedule Management.

   

   To receive notifications for issues, you need to configure notification rules on the Notification Management page. For details, see Notification Management.